[rt-users] 'Approval' feature of RT - usage?

levensen levensen at kessler.com
Wed Jul 5 20:28:26 EDT 2006

Hello - I have looked in the regular .html docs for a description of  
'Approval' mechanism, and then the wiki, which did actually describe  
Approval (good thing!) - as I understand now, 'Approval' is a queue  
that one has to create, and then generate tickets based on the event  
of a new ticket created which should require approval for  
resolution.  The 'approval' tickets can be generated using a template  
one creates, triggered on the action 'create ticket'.
   I understand that since RT already has the mechanism for linking  
tickets, auto-creating a new 'approval' ticket effectively blocks  
someone from resolving a ticket (in some other queue) without  
resolving the 'approval'.   Is that the intended use and meaning of  
'Approval', or is there another way this is meant to be configured?
l. evensen

More information about the rt-users mailing list