[rt-users] Templates for queue structure

[David Smithson]

That would solve the administrative problem that I've run into.  I like
it better than the templated approach, because it would mean that one
could update attributes for an entire group of queues, or queues of type
'x'. 


David Smithson
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-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Gilmar
Santos Jr
Sent: Saturday, July 08, 2006 10:54 AM
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Templates for queue structure

Hi, David and everybody.

I have groups of queues with same user rights, groups rights, scrips and
templates. I had to replicate the configuration for each one and if I
need a change then it must be made to every single queue...
What I've be wondering about to solve this problem are groups of queues.
When a property applies to all queues it's enough to apply the property
globally (as if "global" was a group with all queues). If there was a
way I could setup queue groups then I could configure groups rights,
users rights, scrips and templates for the group and  subscribe the
queues into groups... It would be also possible to add properties
individually, but the maintenece of groups would be much easier.

What do you think about it?

Thanks,

--
Gilmar Santos Jr

David Smithson escreveu:
> Hi all.  It seems that it would be a nice feature to be able to define

> template queues.  So that semantics are not confused here, what I'm 
> seeking is a way to 'copy' a queue structure and edit it.  I intend to

> have multiple queues with the same group rights, user rights, custom 
> fields, etc.  It would be nice to be able to choose a template queue 
> during the queue creation process.
>
> Does anybody else wish to have this functionality?
>
> Has anybody devised command-line scripts that handle this type of
thing?
>
> Thanks.
>
> David Smithson
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