[rt-users] Re: RTx::Statistics

Tue Jul 18 09:49:30 EDT 2006

Hi Folks,

I was able to get RTx::Statistics 1.8 to work with 3.6.0. It turns out
that the call "TitleBox" does not work with RTx::Statistics, at least
with the index.html file in the CallsQueueDay directory. So, I replaced
line 18-20 with the following in index.html:

<& /Elements/TitleBoxStart, title => $title, title_href =>
"/RTx/Statistics/CallsQueueDay/index.html?$QueryString &>

I also needed to add a <% /Elements/TitleBoxEnd&> at approximately line
146,

Right after </table> and just before:
<hr>

<BR />
<BR />

<%perl>
# Create the Graph URL

With these changes, I was able to get this portion of RTx::Statistics to
work. The rest of the functions seemed to work without any problems.

I used the example of index.html in the OpenStalled directory to affect
the changes need.

I hope you find this information useful.

Take care!

Nick

------------------------------------------------------------------------
---------
Nick Metrowsky
Consulting System Administrator
303-684-4785 Office
303-684-4100 Fax
nmetrowsky at digitalglobe.com
DigitalGlobe (r), An Imaging and Information Company
http://www.digitalglobe.com
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---------

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of theillien
Sent: Tuesday, July 18, 2006 3:11 AM
To: Richard Ellis
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Re: RTx::Statistics

Looking forward to being able to use it with v3.6.

thanks for the work you do.

Mathew

Richard Ellis wrote:
> Hi,
> 
> I would ask for a little patience folks, Kelly and I maintain (mostly 
> Kelly) RTx Statistics for free and in what little spare time we get
from 
> having a life and doing our day jobs.
> 
> I'm upgrading our test server this week and should be able to start 
> getting it running with 3.6 as I have a new boss who is very
sympathetic 
> to the Open Source ideals and is prepared to cover my time as long as
it 
> doesn't impact other projects.
> 
> We still use RTx Stats a great deal, with their output being used for 
> Management reporting.
> 
> Richard
> 
> /------------------------------/
> 
>> /Message: 7
>> Date: Mon, 17 Jul 2006 20:24:51 -0700
>> From: Mathew <jokermjs19 at comcast.net>
>> Subject: Re: [rt-users] RTx::Statistics
>> To: "Kelly F. Hickel" <kfh at mqsoftware.com>
>> Cc: rt-users at lists.bestpractical.com
>> Message-ID: <44BC5483.1020405 at comcast.net>
>> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>>
>>  From what I've seen, RTx::Statistics has much more capability than
the 
>> built-in reports offered with v3.6.0.  I would like to see Statistics

>> work with v3.6.0 but unfortunately it doesn't.  At the moment, as I 
>> recommended earlier, I would avoid it.  When the author (or another 
>> knowledgeable and motivated person) decides to update it, I'll
consider 
>> it.  But again, until then, I'm avoiding it.
>>
>> Mathew Snyder
>>
>> Kelly F. Hickel wrote:
>> > So, no one has an opinion?  Yeah, RIGHT!  ;->
>> >
>> > -Kelly
>> >
>> >   
>> >> -----Original Message-----
>> >> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-
>> >> bounces at lists.bestpractical.com] On Behalf Of Kelly F. Hickel
>> >> Sent: Tuesday, July 11, 2006 5:25 AM
>> >> To: theillien; Mike Coakley
>> >> Cc: rt-users at lists.bestpractical.com
>> >> Subject: RE: [rt-users] RTx::Statistics
>> >>
>> >> The information that I had was that Statistics probably wouldn't
be
>> >> needed with RT 3.6 because of the built in reports, so I haven't
done
>> >> much with it so far.  Of course, I don't have 3.6 running yet
either,
>> >> I've been swamped with a ton of other things.
>> >>
>> >> So, time for a poll: How many folks think that RTx::Statistics is
>> >>     
>> > still
>> >   
>> >> needed, given the functionality in RT v3.6.0?
>> >>
>> >> --
>> >>
>> >> Kelly F. Hickel
>> >> Senior Software Architect
>> >> MQSoftware, Inc
>> >> 952.345.8677
>> >> kfh at mqsoftware.com
>> >>
>> >> -----Original Message-----
>> >> From: rt-users-bounces at lists.bestpractical.com
>> >> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of
>> >>     
>> > theillien
>> >   
>> >> Sent: Monday, July 10, 2006 7:47 PM
>> >> To: Mike Coakley
>> >> Cc: rt-users at lists.bestpractical.com
>> >> Subject: Re: [rt-users] RTx::Statistics
>> >>
>> >> I haven't got this working on my installation of v3.6.0 either.  I
>> >>     
>> > think
>> >   
>> >> it needs major work in order for it to be compatible.  Right now
I'm
>> >> just relying on the built-in reports with v3.6.0.  Perhaps when
>> >> RTx::Statistics is made to work with it I'll see about integrating
but
>> >> until then, I'm avoiding it like the plague.
>> >>
>> >> Mathew Snyder
>> >>
>> >> Mike Coakley wrote:
>> >>     
>> >>> Is this working with RT 3.6.0. I just did a clean install and it
>> >>>       
>> > isn't
>> >   
>> >>> working for me. Just hangs on some of the graph pages where I
have
>> >>>       
>> > to
>> >   
>> >>> restart my Apache. On other pages I don't get any graph just the
>> >>>       
>> >> "Result
>> >>     
>> >>> Graph" alt text.
>> >>>
>> >>> Thanks,
>> >>>
>> >>>       
>> >> _______________________________________________
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>> >   /
> 
> -- 
> Richard Ellis <_Richard.Ellis at Sun.COM_ <mailto:Richard.Ellis at Sun.COM>>
> 
> 
> 
>
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> 
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> 
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> 
> 
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