[rt-users] bugreport rt 3.6: search in merged tickets

Jesse Vincent jesse at bestpractical.com
Tue Jul 18 11:27:13 EDT 2006

> > Merged tickets should entirely cease to have their own identities.
> but if I send a reply to a customer and afterwards I merge this ticket.
> What happens when the customer calls me and give me his ticket id? I
> have no chance to find his ticket.

It should be the case that searching for the old ticket number will get
you the new ticket.

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