[rt-users] Custom Fields / Transaction Custom Fields inScrips [FIX!]

[jesse vincent]

Unfortunately, the patch violates abstraction barriers all over the place. Io never found a way to do it cleanly

------- Original message -------
From: Mike Coakley <mcoakley at managedbusiness.com>
Sent: 19.7.'06,  16:33

> For anyone following this thread (doubtful as it is old) I've got everything
> working. After looking through the code I noticed that the patch that Jesse
> had released for 3.4 that I had tried to apply did not apply fro some reason
> although I didn't remember getting any errors. So I re-applied the patch to
> my 3.6 and everything is working as I expected it in the past.
> 
> So, I concur with Jesse... His patch does fix the issue :-D
> 
> Now my only question would be why isn't this patch in the core yet as of
> 3.6?
> 
> Thanks,
> 
> -- 
> Mike Coakley
> Managed Business
> http://www.managedbusiness.com
> http://my.managedbusiness.com
> Voice - 973-252-0770 x2100
> Fax - 973-252-1797
> 
> 
> 
> 
> > From: Mike Coakley <mcoakley at managedbusiness.com>
> > Date: Fri, 07 Jul 2006 15:30:03 -0400
> > To: "rt-users at lists.bestpractical.com" <rt-users at lists.bestpractical.com>
> > Conversation: [rt-users] Custom Fields / Transaction Custom Fields in Scrips
> > Subject: Re: [rt-users] Custom Fields / Transaction Custom Fields in Scrips
> > 
> > Hello all...
> > 
> > In further attempts to get this working I've done the following:
> > 
> > 1. I upgraded to RT 3.6.0. Upgrade went smooth but this still does not work.
> > 
> > 2. In further research I found an article in the archives that stated that
> > this was a known issue back in the 3.4 timeframe basically stating the the
> > Transaction Custom Fields don't get populated until after the scrips are
> > run. There was a patch file available through the archives but this patch
> > file also did not fix my issue.
> > 
> > So, I'm wondering if anyone has any further help or places I can look.
> > 
> > Thanks,
> > 
> > -- 
> > Mike Coakley
> > Managed Business
> > http://www.managedbusiness.com
> > http://my.managedbusiness.com
> > Voice - 973-252-0770 x2100
> > Fax - 973-252-1797
> > 
> > 
> > 
> > 
> >> From: Mike Coakley <mcoakley at managedbusiness.com>
> >> Date: Wed, 05 Jul 2006 16:02:42 -0400
> >> To: <rt-users at lists.bestpractical.com>
> >> Conversation: Custom Fields / Transaction Custom Fields in Scrips
> >> Subject: [rt-users] Custom Fields / Transaction Custom Fields in Scrips
> >> 
> >> I'm trying to write a custom condition that will trigger every time a
> >> transaction custom field is updated that will update other custom fields.
> >> The idea is to keep track of time in a better way.
> >> 
> >> So I have 2 custom fields: Billable Time and Non-Billable Time. These are
> >> attached to a ticket. I can easily manually update these fields. I also have
> >> two Transaction based custom fields: TRANS Billable Time and TRANS
> >> Non-Billable Time. I want to have a condition that fires when the "TRANS*"
> >> fields get updated. Then when the condition is fired the action will be to
> >> update the Billable Time and Non-Billable Time field appropriately.
> >> 
> >> I've been doing some debugging within the Scrip condition and it appears the
> >> condition gets tested twice during a "comment" (haven't worked on reply
> >> yet). BUT I don't see the transaction custom field values so my condition
> >> fails. So I'm either not retrieving the transaction custom field values
> >> improperly (I get no value) or I'm not seeing the right condition.
> >> 
> >> Anyone have any ideas?
> >> 
> >> Thanks,
> >> 
> >> -- 
> >> Mike Coakley
> >> Managed Business
> >> http://www.managedbusiness.com
> >> http://my.managedbusiness.com
> >> Voice - 973-252-0770 x2100
> >> Fax - 973-252-1797
> >> 
> >> 
> >> 
> >> _______________________________________________
> >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >> 
> >> Community help: http://wiki.bestpractical.com
> >> Commercial support: sales at bestpractical.com
> >> 
> >> 
> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> >> Buy a copy at http://rtbook.bestpractical.com
> >> 
> >> 
> >> We're hiring! Come hack Perl for Best Practical:
> >> http://bestpractical.com/about/jobs.html
> > 
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> > 
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales at bestpractical.com
> > 
> > 
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> > 
> > 
> > We're hiring! Come hack Perl for Best Practical:
> > http://bestpractical.com/about/jobs.html
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
> 
> 
> We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
>