[rt-users] Possible Bug?

Mathew Snyder jokermjs19 at comcast.net
Thu Jul 20 21:50:54 EDT 2006

We've encountered an issue that we don't particularly like nor do we
know if it is engineered or a bug.  It involves the searching of merged
tickets and is repeatable for all merged tickets in our database.

It would appear that after a merge it is impossible to find the ticket
merged INTO another based on the merged tickets id.  To clarify:

Ticket #1 comes in.
Ticket #2 comes in and either is related to or is identical to ticket #1.
Ticket #2 is merged into ticket #1.
Searching for ticket #2 results in nothing instead of redirecting to
ticket #1 giving the impression that ticket #2 does not exist.

Is this a "feature"?  If so how can I make it work the way I want it to?
 Or is it just a bug?

Mathew Snyder

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