[rt-users] Problem with New Status

[Kenneth Crocker]

Steve,

	You betcha! Status field values are limited to 10 characters. We found 
that out the same way you just did.

Kenn
LBNL

Steve Berg wrote:
> Team,
> 
> I created a new status (called pend-close) in RT by adding it to 
> RT_SiteConfig.pm:
> 
> @ActiveStatus = qw(new open stalled) unless @ActiveStatus;
> @InactiveStatus = qw(resolved rejected pend-resolve deleted) unless 
> @InactiveStatus;
> 
> When I try to put a ticket in the pend-resolve state RT gives me the 
> following error:
> 
> Ticket 2180: Illegal value for Status
> 
> Is there something I'm missing?
> 
> -Steve
> 
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