[rt-users] priviledge user : one query

[Kenneth Crocker]

Prasad,

	As an addendum, the lowest level of organization for a ticket is the 
Queue level, therefore it should not be possible to grant privileges 
lower than that "for a ticket". A Custom Field "in a ticket", however, 
allows the privileges to see it and modify it at the user and group levels.

Kenn
LBNL

Prasad Deshpande wrote:
> Hi
> 
>  
> 
> I have created a privilege user in RT (Ver 3.2.3) so that users can 
> create the ticket through web interface. But my problem is they are able 
> to see other tickets in the same queue as well.  I want user to see only 
> the tickets which they have created and should able to create the 
> tickets in a queue with access to select the custom fields.
> 
>  
> 
> I have tried by deselecting “Let this user be granted rights” option, 
> but with this custom fields are not available to the users while 
> creating the tickets.
> 
>  
> 
> Any suggestion on this is highly appreciable.
> 
>  
> 
> Thanks,
> 
> Prasad Deshpande
> 
>  
> 
>  
> 
>  
> 
>  
> 
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