[rt-users] repeating email request...

[Ole Craig]

Rueben -
        It's unclear from your post where exactly the email is
repeating. Is it a new email each time, generated by RT, with different
headers but identical information? 

        If so, does it show up in the history display of the ticket
("outgoing email recorded")?  

        Is anything recorded for this ticket in the RT logfile?
("$LogDir/$LogToFileNamed" where those values are interpolated by
RT_SiteConfig.pm)


On Wed, 2006-07-26 at 10:01 +1000, Rueben wrote:
> Greetings,
> I am using version 3.4.2 of Request Tracker and the system has been running fine for that last 6 months.  2 days ago one of our end-users sent an email request to our helpdesk and it keeps repeating even after we resolved the ticket.  I have has to stop the mta to keep it from sending the email  I have looked through the archives and and have not found any reference to this problem except 1 and it stated to resolve the ticket and it fixed their problem.. I really would like to open my hepdesk back up but I do not have any idea where to start to troubleshoot this problem.  ANY HELP WOULD BE DEEPLY APRECIATED!
> 
> Thanks,
> Rueben
> 
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