[rt-users] problems with subject header encoding

[Alan Premselaar]

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I've recently discovered a problem with Subject header encoding of
Japanese text with mail notifications.  the problem manifests in
thunderbird (mac and windows) and Mail.app.

in thunderbird, the part of the encoding up until the first break point
(where a subject is > 75 characters long and split into multiple
encodings) is displayed properly, and then either a question mark or
"mojibake" (basically a string of single byte characters that don't make
any sense) is displayed.

in Mail.app, the =?UTF-8?B? from the front and the ?= on the back of the
encoded string are stripped and the subject is displayed as-is remaining.

(I can provide screen shots if necessary)

I've been able to determine that this occurs only when a mix of
single-byte and 2-byte characters are in the subject at the same time.

this happens whether the ticket is opened via the web interface or via
the email gateway.

I've poked around the source code to see if I could figure it out, but I
haven't found anything coherent yet.

Any help would be greatly appreciated.

Thanks.

Alan

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