[rt-users] AutoSetOwner issue

Roy El-Hames rfh at pipex.net
Fri Jul 28 04:18:16 EDT 2006

If you have set the template to Blank, then it should n't be sending any 
emails at all ..
Ist possible that you have another scrip with condition on OwnerChange, 
that is sending these emails??
I did n't like the "This transaction appears to have no content" so for 
any template used for owner or status change I put the following code to 
include the original request in the mail message:
 my $cont  = '';
 my $trans = $Ticket->Transactions;
 $trans->Limit(FIELD => 'Type', VALUE => 'Create');
 while (my $tran = $trans->Next) {
    my $attach = $tran->Attachments;
    while (my $msg = $attach->Next){
      next unless $msg->ContentType =~ m!^(text/plain|message|text$)!i;
      my $content = $msg->Content;
      next unless $content;
      next if $cont eq $content;
      $cont = $content;
      my $wrapper = Text::Wrapper->new(columns=>70);
      $cont = $wrapper->wrap($cont);
  $cont ;


Steven McDonald wrote:
> Hi
>    I am using the AutoSetOwner scrip as described on 
> http://wiki.bestpractical.com/index.cgi?AutoSetOwner
>    The problem I am seeing is that when enabled it seems to send out 
> an email with the following message in the message body
>     This transaction appears to have no content
>   It also seems to be set after the email first notifications since 
> the email notifications still say the owner is nobody  and yet the web 
> page for the ticker reports that an owner is set. This second is not a 
> big deal, but how can I stop the email with content shown above from 
> ever being sent.
> Thanks for any suggestions
> Steve
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