[rt-users] simple search usage

David Smithson dsmithson at activsupport.com
Fri Jul 28 12:46:38 EDT 2006

Hi all.  

The text from the Simple Search says this:

Search for tickets. Enter id numbers, queues by name, Owners by username
and Requestors by email address. RT will look for anything else you
enter in ticket bodies and attachments.

Searching the full text of every ticket can take a long time, but if you
need to do it, you can search for any word in full ticket history for
any word by typing fulltext:word.

RT will look for anything else you enter in ticket subjects.

I'm running 3.6.0, MySQL, FC5, etc.

The *only* thing that the simple search will do in my instance of RT is
parse the subject.  If I prefix with fulltext:, it parses Attachments.
None of the other fields that it claims to search are being searched (
username, email address, queues ).  Has anybody else seen this?

David Smithson
ActivSupport, Inc.
Your Flexible IT Partner
Microsoft Gold Partner -- Small Business Specialist
Director of Technical Services
Direct: (415) 869 2991 
Technical Support Hotline: (415) 979 9285 

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