[rt-users] More About Window for Privileged Users

Schultz, Eric ESchultz at corp.untd.com
Fri Jul 28 13:28:27 EDT 2006

> Hi all,
>   I'd like to know if I can get the nice little "More About" window to
> show up for my users.  I imported them from LDAP and they're all
> privileged, but because of that right, it seems I don't get that nice
> little feature :(
> Is there a clean way I can enable that for them?

Sure - in /path/to/your/rt/share/html/Ticket/Elements/ShowRequestor,
remove the lines:

65: % unless ($requestor->Privileged) {
84: %}

Then, you'll get this for all users, not just Unprivileged.  The even
"cleaner" way to do this would be to make a copy of the same file, put
it in the "local" heirarchy, then make your changes there.  See
http://wiki.bestpractical.com/index.cgi?CleanlyCustomizeRT for details
on using 'local'.

Eric Schultz
United Online

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