[rt-users] More About Window for Privileged Users

[Helmuth Ramirez]

Yes :)

It was after the restart that the changes took effect (broke).  

-----Original Message-----
From: Schultz, Eric [mailto:ESchultz at corp.untd.com] 
Sent: Friday, July 28, 2006 3:26 PM
To: Helmuth Ramirez; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] More About Window for Privileged Users

Did you stop/start your webserver as the CleanlyCustomizeRT document
says to do?

Eric Schultz
United Online

> Thanks for the fast response!!
> 
> I tried that....and it didn't like it when I refreshed the page :( I
> commented out the first and last line of my excerpt below.  I 
> OBVIOUSLY
> did something wrong, any additional help would be really appreciated.
> 
> Here is an excerpt for that part of my ShowRequestor file
> 
> 
> % unless ($requestor->Privileged) {
> <&| /Widgets/TitleBox, title_href => $has_right_adminusers ?
> "$RT::WebPath/Admin/Users/Modify.html?id=".$requestor->id : undef,
> title=> loc("More about [_1]", $name) &>
> 
> %# Additional information about this user.  Empty by default.
> <& /Elements/Callback, _CallbackName => 'AboutThisUser', requestor =>
> $requestor, %ARGS &>
> 
> <&|/l&>Comments about this user</&>:<br />
> <b><% ($requestor->Comments || loc("No comment entered about this
> user")) %></b><br />
> 
> <&|/l, $rows &>This user's [_1] highest priority tickets</&>:<br />
> <ul>
> %while (my $w=$tickets->Next) {
> <li><a 
> href="<%$RT::WebPath%><%$DisplayPath%>?id=<%$w->id%>"><%$w->Id%>:
> <%$w->Subject%></a> (<%$w->Status%>)
> %}
> 
> -----Original Message-----
> From: Schultz, Eric [mailto:ESchultz at corp.untd.com] 
> Sent: Friday, July 28, 2006 1:28 PM
> To: Helmuth Ramirez; rt-users at lists.bestpractical.com
> Subject: RE: [rt-users] More About Window for Privileged Users
> 
> > Hi all,
> >   I'd like to know if I can get the nice little "More 
> About" window to
> > show up for my users.  I imported them from LDAP and they're all
> > privileged, but because of that right, it seems I don't get 
> that nice
> > little feature :(
> > 
> > Is there a clean way I can enable that for them?
> 
> Sure - in /path/to/your/rt/share/html/Ticket/Elements/ShowRequestor,
> remove the lines:
> 
> 65: % unless ($requestor->Privileged) {
> 84: %}
> 
> Then, you'll get this for all users, not just Unprivileged.  The even
> "cleaner" way to do this would be to make a copy of the same file, put
> it in the "local" heirarchy, then make your changes there.  See
> http://wiki.bestpractical.com/index.cgi?CleanlyCustomizeRT for details
> on using 'local'.
> 
> Eric Schultz
> United Online
>