[rt-users] Installing RTFM

Marco van Beek marco at supporting-role.co.uk
Mon Jul 31 08:31:45 EDT 2006 

Hi All,

I have got a little further with this after realising that mason was
caching the files. If I insert a line with
"use RT::RM::ArticleCollection" in the /html/RTFM/Elements/NewestArticle
file, it all starts to work, so what is happening is that the file with
this information in is not getting loaded.

Now, the only files I have with this line in it are:

> # grep -Rn "use RT::FM::ArticleCollection" ./*
> ./bin/notify:39:use RT::FM::ArticleCollection;
> ./html/Callbacks/RTFM/autohandler/Default:21:use RT::FM::ArticleCollection;
> ./html/Callbacks/RTFM/Ticket/Update.html/BeforeMessageBox:47:use RT::FM::ArticleCollection;
> ./lib/RT/FM/ArticleCollection.pm:15:  use RT::FM::ArticleCollection
> ./lib/RT/FM/Article_Overlay.pm:26:use RT::FM::ArticleCollection;
> ./lib/RT/FM/Class_Overlay.pm:27:use RT::FM::ArticleCollection;

So what I now need to know is which file is supposed to load this
library? I would guess it is supposed to be
./html/Callbacks/RTFM/autohandler/Default

But I can't see where this is being called from.

Any help appreciated.

Ta,

Marco

Marco van Beek wrote:
> Hi,
> 
> I tried this and it still seems to have the same problems. It definitely
> seems to have problems finding the RT::FM Modules, even though they are
> in the same directory structure as the other RT Modules. Permissions
> seem fine, so I am not sure what to try next.
> 
> Any suggestions anyone?
> 
> Brooks, Travis C. wrote:
>> I just installed RTFM 2.2rc2 on 3.6 and had some trouble with where the
>> installer sent the files.
>>
>> Your rt3/lib/  area where you should have all the RT perl modules should
>> have some new pieces in it (FM, etc).  Depending on how you configured RT
>> for installation this may be in different places, however, if you can 
>> find
>> your RT.pm module, that's where there should be an RT/ directory with an
>> FM/ subdir, and within that all the pms for RTFM.  If the packages for
>> RTFM aren't there, then try installing again, and check the prefix option
>> on the rtfm configure command when you are installing.  Perhaps you need
>> to tell the RTFM installer where to put things via the prefix (and other
>> options on configure)
>>
>> Sorry I can't be more help.
>>
>> Travis
>>
>> Travis C. Brooks
>> SPIRES Scientific Databases Manager
>> Stanford Linear Accelerator Center
>> http://www.slac.stanford.edu/spires
>>
>> On Tue, 25 Jul 2006, Marco van Beek wrote:
>>
>>> Hi All,
>>>
>>> I have successfully installed RT 3.4.2 on Ubuntu 5.10, using the debian
>>> package. After some tweaking it all worked fine, so I got adventurous 
>>> and
>>> tried installing RTFM. To cut a long story short, installing RTFM via 
>>> apt
>>> get also installs an older version of RT, and I had to do a lot of
>>> cleaning to get it all back again.
>>>
>>> Anyway, downloaded the RTFM-2.2.0RC2.tar.gz from the Best Practical 
>>> site,
>>> and followed the instructions. Everything seemed to be fine except that
>>> "make initdb" failed, grumbling about the mysql password and I had to 
>>> hack
>>> where it was looking for rt-setup-database via a symbolic link, but I
>>> found that the previous install had done the mysql code anyway.
>>>
>>> So having reloaded apache, no RTFM link in the main RT interface, and 
>>> when
>>> I navigate to /rt/RTFM/index.html I get the errors shown below.
>>>
>>> I don't know if the two problems are related, so any help would be
>>> appreciated. The only place I can find a "use RT::FM::ArticleCollection"
>>> line of code is in subdirectory called "Callbacks".
>>>
>>> Regards,
>>>
>>> Marco
>>>
>>>
>>> ===========================================================
>>>> error:       Can't locate object method "new" via package
>>> "RT::FM::ArticleCollection" (perhaps you forgot to load
>>> "RT::FM::ArticleCollection"?) at
>>> /usr/share/request-tracker3.4/html/RTFM/Elements/NewestArticles line 60.
>>> context:
>>>> ...
>>>> 56:      <%INIT>
>>>> 57:      my $rows = 10;
>>>> 58:      my $i;
>>>> 59:      my $MyArticles;
>>>> 60:      $MyArticles = new RT::FM::ArticleCollection
>>> ($session{'CurrentUser'}); 61:      $MyArticles->UnLimit;
>>>> 62:      $MyArticles->RowsPerPage($rows);
>>>> 63:      $MyArticles->OrderBy(FIELD => 'LastUpdated', ORDER => 
>>>> 'DESC'); 64:
>>>> ...
>>>> code stack:
>>>     /usr/share/request-tracker3.4/html/RTFM/Elements/NewestArticles:60
>>> /usr/share/request-tracker3.4/html/RTFM/index.html:24
>>>> /usr/share/request-tracker3.4/html/autohandler:215
>>>
>>> ===========================================================
>>> raw error:
>>>> Can't locate object method "new" via package 
>>>> "RT::FM::ArticleCollection"
>>> (perhaps you forgot to load "RT::FM::ArticleCollection"?) at
>>> /usr/share/request-tracker3.4/html/RTFM/Elements/NewestArticles line 60.
>>>>
>>>> Trace begun at /usr/share/perl5/HTML/Mason/Exceptions.pm line 128
>>> HTML::Mason::Exceptions::rethrow_exception('Can\'t locate object method
>>> "new" via package "RT::FM::ArticleCollection" (perhaps you forgot to
>>> load "RT::FM::ArticleCollection"?) at
>>> /usr/share/request-tracker3.4/html/RTFM/Elements/NewestArticles line
>>> 60.^J') called at
>>> /usr/share/request-tracker3.4/html/RTFM/Elements/NewestArticles line 60
>>> HTML::Mason::Commands::__ANON__ at
>>> /usr/share/perl5/HTML/Mason/Component.pm line 134
>>> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x2aaaac2971a0)') 
>>>
>>> called at /usr/share/perl5/HTML/Mason/Request.pm line 1232 eval {...} at
>>> /usr/share/perl5/HTML/Mason/Request.pm line 1226
>>>> HTML::Mason::Request::comp(undef, undef) called at
>>> /usr/share/request-tracker3.4/html/RTFM/index.html line 24
>>> HTML::Mason::Commands::__ANON__ at
>>> /usr/share/perl5/HTML/Mason/Component.pm line 134
>>> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x2ec4db0)') 
>>>
>>> called at /usr/share/perl5/HTML/Mason/Request.pm line 1232 eval {...} at
>>> /usr/share/perl5/HTML/Mason/Request.pm line 1226
>>>> HTML::Mason::Request::comp(undef, undef) called at
>>> /usr/share/perl5/HTML/Mason/Request.pm line 898
>>> HTML::Mason::Request::call_next('HTML::Mason::Request::CGI=HASH(0x3422640)') 
>>>
>>> called at /usr/share/request-tracker3.4/html/autohandler line 215
>>> HTML::Mason::Commands::__ANON__ at
>>> /usr/share/perl5/HTML/Mason/Component.pm line 134
>>> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x2d3bfc0)') 
>>>
>>> called at /usr/share/perl5/HTML/Mason/Request.pm line 1232 eval {...} at
>>> /usr/share/perl5/HTML/Mason/Request.pm line 1226
>>>> HTML::Mason::Request::comp(undef, undef, undef) called at
>>> /usr/share/perl5/HTML/Mason/Request.pm line 460 eval {...} at
>>> /usr/share/perl5/HTML/Mason/Request.pm line 460
>>>> eval {...} at /usr/share/perl5/HTML/Mason/Request.pm line 410
>>>> HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0x3422640)')
>>> called at /usr/share/perl5/HTML/Mason/Interp.pm line 322
>>> HTML::Mason::Interp::exec(undef, undef) called at
>>> /usr/share/perl5/HTML/Mason/CGIHandler.pm line 89 eval {...} at
>>> /usr/share/perl5/HTML/Mason/CGIHandler.pm line 89
>>>> HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x289fa60)', 
>>>>
>>> 'HASH(0x2aaaac2a1990)') called at
>>> /usr/share/perl5/HTML/Mason/CGIHandler.pm line 72
>>> HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler=HASH(0x289fa60)', 
>>>
>>> 'CGI::Fast=HASH(0x3422ac0)') called at
>>> /usr/share/request-tracker3.4/libexec/mason_handler.fcgi line 76 eval
>>> {...} at /usr/share/request-tracker3.4/libexec/mason_handler.fcgi line
>>> 76
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Marco van Beek
>>> Supporting Role Ltd.
>>>
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>>>
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>>>
>>>
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>>>
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>>
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> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy 
> a copy at http://rtbook.bestpractical.com
> 
> 
> We're hiring! Come hack Perl for Best Practical: 
> http://bestpractical.com/about/jobs.html
>

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