[rt-users] Mail to RT Fails - RT::User::LoadByName Unimplemented

[Steve Berg]

Team,

One of my users is getting the following error when replying to tickets 
using his email client.  The error he is getting is below:

Can anyone tell me what RT::User::LoadByName Unimplemented means and how 
I can fix this?

Thanks

-Stevo


 From - Mon Jul 31 12:14:14 2006
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FILETIME=[7DA8B540:01C6B4D5]

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its 
recipients. This is a permanent error. The following address(es) failed:

  pipe to |/usr/local/rt3/bin/rt-mailgate --queue IT_Support --action 
correspond --url http://itsupport.xxx.local/
    generated by itsupport at itsupport.xxx.local
    local delivery failed

The following text was generated during the delivery attempt:

------ pipe to |/usr/local/rt3/bin/rt-mailgate --queue IT_Support 
--action correspond --url http://itsupport.xxx.local/
       generated by itsupport at itsupport.xxx.local ------

RT server error.

The RT server which handled your email did not behave as expected. It
said:

RT::User::LoadByName Unimplemented in RT::Interface::Email. 
(/usr/local/rt3/local/lib/RT/Interface/Email_Local.pm line 54)

Stack:
  [/usr/local/lib/perl5/site_perl/5.8.7/DBIx/SearchBuilder/Record.pm:496]
  [/usr/local/rt3/local/lib/RT/Interface/Email_Local.pm:54]
  [/usr/local/rt3/local/lib/RT/Interface/Email/Auth/MailFrom_Local.pm:125]
  [/usr/local/rt3/lib/RT/Interface/Email.pm:605]
  [/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:58]