[rt-users] RE: Strange message when changing "Select One Value" CFs inRT 3.4.5

[Schultz, Eric]

I don't know what to tell you about the asset tracker code.  Maybe you
can use the RT code as a hint for how to fix the AT code.

Eric Schultz
United Online 

-----Original Message-----
From: Philip Kime [mailto:pkime at Shopzilla.com] 
Sent: Wednesday, June 07, 2006 5:54 PM
To: Schultz, Eric; RT users
Subject: RE: Strange message when changing "Select One Value" CFs inRT
3.4.5

Hmm, I tried this but get the same message. However, I'm only seeing
this behaviour with Custom Fields in Assets, not Tickets it seems ...

PK 

-----Original Message-----
From: Schultz, Eric [mailto:ESchultz at corp.untd.com] 
Sent: 07 June 2006 12:38
To: Philip Kime; RT users
Subject: RE: [rt-users] Strange message when changing "Select One Value"
CFs inRT 3.4.5

Since I've made a number of other changes, I can't just give you a
patch.  But yes, I thought it was a bug, and I fixed it thusly in
/path/to/your/rt/lib/RT/Interface/Web.pm (this also works for something
that isn't a "select one value"):

@@ -1217,6 +1217,8 @@
                        my $cf_values = $Object->CustomFieldValues($cf);

                        my %values_hash;
+                       my @addcfresults = ();
+
                        foreach my $value (@values) {
                            next unless length($value);

@@ -1229,17 +1231,20 @@
                                    Value => $value
                                );
                                push ( @results, $msg );
+                               push( @addcfresults, $msg );
                            }

                        }
-                       while ( my $cf_value = $cf_values->Next ) {
-                           unless ( $values_hash{ $cf_value->Content }
== 1 ) {
-                               my ( $val, $msg ) =
$Object->DeleteCustomFieldValue(
-                                   Field => $cf,
-                                   Value => $cf_value->Content
-                               );
-                               push ( @results, $msg);

+                       if (!@addcfresults or
!$CustomFieldObj->MaxValues ) {
+                           while ( my $cf_value = $cf_values->Next ) {
+                               unless ( $values_hash{
$cf_value->Content } == 1 ) {
+                                   my ( $val, $msg ) =
$Object->DeleteCustomFieldValue(
+                                       Field => $cf,
+                                       Value => $cf_value->Content
+                                   );
+                                   push ( @results, $msg);
+                               }
                            }
                        }
                    } 

Let me know if another diff type would be clearer for you to make the
change to your code.

Eric Schultz
United Online


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Philip
Kime
Sent: Sunday, June 04, 2006 2:37 PM
To: RT users
Subject: [rt-users] Strange message when changing "Select One Value" CFs
inRT 3.4.5

If I change a "Select one value" CF in RT 3.4.5, I get two messages, for
example:
 

*	ClusterCountryCode FR changed to US
*	Custom field value FR could not be found for custom field
ClusterCountryCode

The change is fine and works but the second message is odd (it comes
from CustomField_Overlay.pm) - it looks like it tries to change it twice
and fails the second time because the value is already changed? Any
comments? Is this a bug?
 
PK
 
--
Philip Kime
NOPS Systems Architect
310 401 0407