[rt-users] Upgrade problem Ubuntu 6.06

Thomas Plant thomas.plantNOSPAM at lvh.it
Thu Jun 8 02:32:16 EDT 2006


Hello,

I've upgraded my Ubuntu Server vom Breezy to Dapper now when I want to
respond to a ticket or resolve it, I get the following error:

--------------------------------------------------------------------------

error:   	Can't call method "Scrips" on an undefined value at
/usr/share/request-tracker3.4/html/Ticket/Elements/PreviewScrips line 95.
context:  	
...  	
91:  	my @non_recipients = $TicketObj->SquelchMailTo;
92:  	</%init>
93:  	<h2><&|/l&>This message will be sent to...</&></h2>
94:  	<i><&|/l&>(Check boxes to disable notifications to the listed
recipients)</&></i><br>
95:  	% foreach my $scrip (@{$Object->Scrips->Prepared}) {
96:  	% next unless $scrip->ActionObj->Action->isa('RT::Action::SendEmail');
97:  	<b><%$scrip->Description%></b><br>
98:  	<&|/l, loc($scrip->ConditionObj->Name),
loc($scrip->ActionObj->Name), loc($scrip->TemplateObj->Name)&>[_1] [_2]
with template [_3]</&>
99:  	<br>
...  	
code stack:
/usr/share/request-tracker3.4/html/Ticket/Elements/PreviewScrips:95
/usr/share/request-tracker3.4/html/Ticket/Update.html:135
/usr/share/request-tracker3.4/html/autohandler:215
raw error

--------------------------------------------------------------------------

And in the Apache 2 Logs I see the following:

[Wed Jun 07 15:55:25 2006] [error] [client 192.168.1.33] FastCGI: server
"/usr/share/request-tracker3.4/libexec/mason_handler.fcgi" stderr: [Wed
Jun  7 13:55:25 2006] [err]: RT::Ticket=HASH(0x2ef62f0) couldn't init a
transaction Transaction Created
(/usr/share/request-tracker3.4/lib/RT/Ticket_Overlay.pm:2413), referer:
http://help.lvh.dnet.it/Ticket/Display.html?id=197

Can anybody help?

Ubuntu is version 6.06 x86_64 and RT is 3.4.4

Thanks,
Thomas




More information about the rt-users mailing list