[rt-users] detail reports

[Rick Russell]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1


The

  rt list

and

  rt show

command-line functions can probably give you want you need. Type "rt
help" at your server command line for more.

Rick R.


David Smithson wrote:
> Perhaps I should explain myself better.  You can get a summary report for several tickets easily, using the query functions.  I have a need to get detailed reports for several tickets resulting from a query.  We are looking at replacing our custom ticketing system with RT.  Currently we offer full visibility to our clients by delivering them ticket logs with invoices.  I'm looking to get the same functionality in RT.
> 
> ________________________________________
> From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of David Smithson
> Sent: Wednesday, June 07, 2006 5:18 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] detail reports
> 
> Hi all.  Is there any built-in function for displaying and printing detailed reports in RT?  I only ask because I don't find such a function and I want to be sure before I start exploring other reporting options.
> 
> David Smithson
> -------------------------------------- 
> ActivSupport, Inc. - Your Flexible IT Partner
> Microsoft Gold Partner 
> http://www.activsupport.com
> Director of Technical Services
>  
>  
>  
> 
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
> 
> 
> We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
> 
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.4.3 (MingW32)
Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org

iD8DBQFEiD8eXIxWysfLtmkRAieXAJ9pDhE6mVoRcDRRTse1FXYnSeqsjACeI24i
fHQvi7Bzon8ecSpt1u+LIwI=
=dfVZ
-----END PGP SIGNATURE-----