[rt-users] Rt3.012 help

Brent bbailey66 at metrocast.net
Mon Jun 12 16:41:54 EDT 2006


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Ive been given the task of migrating our ticketing system RT 3.0.12
running on solaris 9 w/  Apache/1.3.31 (Unix) PHP/4.3.9
mod_fastcgi/2.4.2 mod_ssl/2.8.19 OpenSSL/0.9.7d & mysql

On the new server solaris 10  I already have Apache/2.0.58 (Unix)
mod_ssl/2.0.58 OpenSSL/0.9.8a PHP/4.4.2 mod_fastcgi/2.4.2
mod_perl/2.0.2 Perl/v5.8.7

ive copied the database from the old server to the new server & copied
the working dir of rt3 (/usr/local/rt3) to the new server but when i
start apache up i get a ton of error messages none of which ive been
able to resolve ..unless someone can help with the errors (BELOW) i
see...if not...

it looks as though im going to have to start from scratch ...
So is there a good howto on installing rt3.0.12  or later on solaris
10  on apache 2.0.58 that i can follow ? please ?

thank you Brent

- --------------snip of errors------------------------
here are the errors i see in apache:
[Mon Jun 12 16:37:33 2006] [warn] FastCGI: server
"/usr/local/rt3/bin/mason_handler.fcgi" restarted (pid 21954)
Can't locate Locale/Maketext/Lexicon.pm in @INC (@INC contains:
/usr/local/rt3/local/lib /usr/local/rt3/lib
/usr/local/lib/perl5/5.8.7/i86pc-solaris /usr/local/lib/perl5/5.8.7
/usr/local/lib/perl5/site_perl/5.8.7/i86pc-solaris
/usr/local/lib/perl5/site_perl/5.8.7 /usr/local/lib/perl5/site_perl)
at /usr/local/rt3/lib/RT/I18N.pm line 34.
BEGIN failed--compilation aborted at /usr/local/rt3/lib/RT/I18N.pm
line 34.
Compilation failed in require at /usr/local/rt3/lib/RT.pm line 29.
BEGIN failed--compilation aborted at /usr/local/rt3/lib/RT.pm line 29.
Compilation failed in require at /usr/local/rt3/bin/webmux.pl line 42.
BEGIN failed--compilation aborted at /usr/local/rt3/bin/webmux.pl line 42.
Compilation failed in require at /dev/fd/3 line 28.
[Mon Jun 12 16:37:33 2006] [warn] FastCGI: server
"/usr/local/rt3/bin/mason_handler.fcgi" (pid 21954) terminated by
calling exit with status '2'
[Mon Jun 12 16:37:33 2006] [warn] FastCGI: server
"/usr/local/rt3/bin/mason_handler.fcgi" has failed to remain running
for 30 seconds given 3 attempts, its restart interval has been backed
off to 600 seconds

[Mon Jun 12 16:33:36 2006] [error] [client 65.175.128.10] FastCGI:
incomplete headers (0 bytes) received from server
"/usr/local/rt3/bin/mason_handler.fcgi", referer: https://x.x.x.x




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