[rt-users] differentiate tickets created by rt-mailgate

[Schultz, Eric]

Originally, there was a page at
http://wiki.bestpractical.com/index.cgi?IsReplyEmailOrWeb that described
this, but it appears to be gone now.  You can do this in your scrips,
and here is the code:

-----------------------------------------------
# Get the message attachment
my $msgattr = $self->TransactionObj->Attachments->First;
return 0 if (!$msgattr);  # if no message attachment - assume web UI
return 0 if (!$msgattr->GetHeader('Received'));  # exit if not email
message
-----------------------------------------------

If you make it past those two lines, it must be an email message.  I've
used this successfully on a few of my queues.

Eric Schultz
United Online

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Luke
Vanderfluit
Sent: Monday, June 12, 2006 8:07 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] differentiate tickets created by rt-mailgate

Hi.

I need to find out which tickets have been created by emails sent in to
RT.
I'm thiking maybe I can add an attribute value with rt-mailgate, haven't

checked the API yet.
Anyone know of a way to do this?

Thanks.
Kind regards.

-- 
Luke Vanderfluit.
Analyst/Programmer.
Internode Systems Pty. Ltd.

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales at bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
Buy a copy at http://rtbook.bestpractical.com


We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html