[rt-users] best practice - number of queues
David Smithson
dsmithson at activsupport.com
Tue Jun 13 22:22:51 EDT 2006
What are best practices for the number of queues that RT should have or
can handle without noticeably degrading page refreshes? To give you
some background to this question: I have read through _RT Essentials_.
In the first few chapters, it is mentioned that from an administrative
standpoint it is best to have as few queues as needed. When considering
the scenario where the request tracker wants to keep track of tickets by
customer, is it best to?:
* Create a queue for each customer
* Create a custom field called 'Customers'
* Just generate reports for the billing department based on sending
domain
Any other options?
David Smithson
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