[rt-users] Proper way to set up a read-only user

[Kenneth Crocker]

Nick Metrowsky wrote:
>
> Hi Everyone,
>
>  
>
> I would like to set up users in RT which grant them the rights to view 
> tickets and queues, but they cannot change anything. I would like them 
> to have a user id and password, like privileged users. Is there a way 
> to do this? I noticed that the Everyone and Unprivileged user 
> designation allows users to only use the SelfService menu and that is 
> just about it.
>
>  
>
> Any ideas would be most welcome.
>
>  
>
> Take care!
>
>  
>
> Nick
>
>  
>
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Nick,

    Everyone already INCLUDES unprivileged so giving both is redundant.

Kenn