[rt-users] Notify Group when un-owned ticket is created

[Ruslan Zakirov]

write custom condition "on create and has no owner"
for action use:
http://search.cpan.org/~ruz/RT-Action-NotifyGroup


On 6/16/06, Jason Marshall <jasonm at kelman.com> wrote:
> I would like to notify the members of a particular group when a ticket is
> created (via email or the guy) without an owner already assigned.
>
> Sadly, I have no idea how to go about this.  Is there a section on the
> wiki that deals with stuff like this?
>
> ---
> Jason Marshall, Unix Geek, Kelman Technologies, Inc., Calgary, AB, Canada.
>
>    From a Sun Microsystems bug report (#4102680):
>      "Workaround: don't pound on the mouse like a wild monkey."
>
>    "I have great faith in fools:
>       Self confidence my friends call it."  -Edgar Allan Poe
>
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-- 
Best regards, Ruslan.