[rt-users] Cleaning up autocreated users

[Alan Sparks]

Looking for some advice on a mess in my RT (3.4.5) user table.

Recently our org merged and all users got new email addresses. 
Unfortunately, our RT user table wasn't ready for it and we now have a
large number of autocreated users, most duplicating existing users.  So,
we have, say, asparks at merklequris.com as well as asparks...

Causes additional problems, in that I cannot change the email addresses on
the original accounts -- as it conflicts now with the autocreated users.

Anyone have any advice on handling this situation, to get rid of these
autocreated users?  And how can I prevent autocreation going forward?

Any recommendations highly appreciated.  Thanks.
-Alan

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Alan Sparks, UNIX/Linux Systems Administrator    <asparks at doublesparks.net>