[rt-users] CommandByMail installation problems

[Joe Auty]

Keith,

I installed CommandByMail in RT 3.6, and it was easy. It was simply a  
case of compiling, installing, applying the included patch, and  
adding the include line in the site config file as instructed in the  
included documentation. I don't think that it needed any  
dependencies, as I don't recall having to install anything new to get  
it to work.

Hope this helps...


On Jun 19, 2006, at 12:18 PM, Keith Edmunds wrote:

> I've not installed an RT extension before so I may well be missing
> something obvious. Trying to install CommandByMail, first problem:
>
> Can't locate inc/Module/Install.pm in @INC...
>
> - which I fixed by a CPAN install Module::Install
>
> Next problem:
>
> Cannot autoload main - main::AUTOLOAD...
>
> - which I fixed by a CPAN install Module::Install::RTx
>
> Now I get:
>
> $ perl Makefile.PL
> include /home/kae/inc/Module/Install.pm
> include inc/Module/Install/RTx.pm
> include inc/Module/Install/Base.pm
> include inc/Module/Install/Metadata.pm
> Could not open 'lib/RT/Extension/CommandByMail.pm': No such file or
> directory at /usr/share/perl/5.8/ExtUtils/MM_Unix.pm line 3062.
>
> Of course I have CommandByMail.pm, but I'm not sure where to put it
> (I've tried creating /usr/share/request-tracker3.4/lib/RT/Extension  
> and
> putting it there, but to no avail).
>
> I'd be grateful for a pointer in the right direction.
>
> Thanks
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-----------
Joe Auty
UITS Messaging
Indiana University
jauty at indiana.edu




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