[rt-users] RT upgrade from rt 3.0.6 to rt 3.4.5

[Brian Kerr]

On 6/20/06, david yang <dyang at pactecsoft.com> wrote:
>
> Hi guys,
> Currently I have one RT machine,which runs RT version 3.0.6, now I want to upgrade to one new version.But after I installed and configured RT 3.4.5 on the other machine, when I switched it,it appears following phonemon:
> Some mail boxes  send  mail to one queue's mail address,it can  generate  tickets in the queues.
> some mail boxes send mail to the same queues's mail address,  but it can't generate tickets. That's so strange,I don't know how to fix it.
> Also ,the apache errror log comes out any error messages, it indicates it doesn't have any permission to create tickets.

<snip>

Did you upgrade rt-mailgate as well?  Did the database migration
scripts run cleanly without errors?