[rt-users] Q: Seeking guidance on perl module loading in RT

[John H. Nyhuis]

 	I apologize for spamming folks a second time.

I also checked the perms on the ldap.pm module and set them to 755 just in 
case that was the issue.  My error did not change.

 	Thanks,
John N.


---------- Forwarded message ----------
Date: Wed, 21 Jun 2006 14:30:03 -0700 (PDT)
From: John H. Nyhuis <cabal at u.washington.edu>
To: rt-users at lists.bestpractical.com
Subject: Q: Seeking guidance on perl module loading in RT

 	Greetings,

 	I have a custom build perl script that I adapted from the one in the 
O'reily "RT Essentials" book pg. 81, that queries a LDAP database for lots of 
information, parses it, and populates lots of custom fields in RT.
 	While I am a beginner perl scripter, I have tested by perl script on 
the command line (substituting the RT ins and outs because it's not running 
inside RT) and it all works as expected.
 	However, once plugged into RT as a "Custom action preparation code:" 
(Configuration/Global/Scripts), I receive the following error when the script 
is triggered:

Jun 21 13:23:45 rt RT: Scrip 16 Prepare failed: Can't locate object method 
"new" via package "Net::LDAP" (perhaps you forgot to load "Net::LDAP"?) at 
(eval 332) line 11.  Stack:   [(eval 332):11] 
[/usr/local/rt3/lib/RT/ScripAction_Overlay.pm:233] 
[/usr/local/rt3/lib/RT/Scrip_Overlay.pm:478] 
[/usr/local/rt3/lib/RT/Scrips_Overlay.pm:236] 
[/usr/local/rt3/lib/RT/Transaction_Overlay.pm:162] 
[/usr/local/rt3/lib/RT/Record.pm:1438] 
[/usr/local/rt3/lib/RT/Ticket_Overlay.pm:720] 
[/usr/local/rt3/lib/RT/Interface/Email.pm:765] 
[/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:58] 
(/usr/local/rt3/lib/RT/Action/UserDefined.pm:65)

As I interpret this, RT can't find Net::LDAP.  However, Net::LDAP is installed 
according to CPAN, and again, when run as a command line script, the script has 
no problems finding it.  Do I need to tell RT where to find the perl modules 
somehow?  Does this have to be specified at compile with a "require Net::LDAP" 
tag or some such?

The mailing archive has a similar issue by "mtaylor at real" on Debian (I am 
using FreeBSD 5.5), and apparently his issue was resolved by adding LDAP 
configuration information to his RTSiteConfig.pm.  I have added this 
information my RTSiteConfig.pm and have not seen any changes in my error.
http://www.gossamer-threads.com/lists/rt/users/39722?search_string=%2B%26quot%3BCan%27t%20locate%20object%20method%26quot%3B%20%2B%26quot%3Bperhaps%20you%20forgot%20to%20load%26quot%3B%20%2B%26quot%3BNet%3A%3ALDAP%26quot%3B;#39722

Google has not turned up much useful info (except for the RT mailing archive 
issue).

I am out of ideas at this point, and would appreciate it if someone could point 
me in the right direction.  Thanks for any assistance in advance.


 	Thanks,

John H. Nyhuis
Sr. Computer Specialist
Dept. of Pediatrics
HS RR349B, Box 356320
University of Washington
Desk: (206)-685-3884
cabal at u.washington.edu