[rt-users] How's 3.6.0 working for you

[Niels Huylebroeck]

Conway, Sean wrote:
> We have been testing a 3.4.5 RPM install on a 3.8G DELL 1850
> server, with 4G memory, running Linux CentOS 4.3. CentOS is a RHEL look
> alike.
We are running the exact same OS.
>  The RT installation was configured with RTFM & RTIR.
But we do not use RTFM and RTIR
> We have a bug with the RTIR module installation on both an RT
> RPM install and an RT source install.
>   
Can't help you out there.
> 	Hey wasn't this suppose to be about RT 3.6.0? 
> 	We haven't thrown our hands up yet on an 3.6.0 install. I am
> continuing the development and design with 3.4.5 while another
> individual is trying to get 3.6.0 up and running. His head is bare in
> spots from pulling hair out but he hasn't started to throw things yet so
> he is plans to continue the search for the 3.6.0 grail. If he is
> successful we should have an installation process we would be willing to
> share.
>   
I'd be willing to share my installation procedure except I do it from
the head and loosely based on
http://wiki.bestpractical.com/index.cgi?RHEL4InstallGuide
> 	The company planner hoping to start the abuse management system
> on 3.6.0. I have been investigating paying for some support to get a
> 3.6.0 install up and running with RTFM and RTIR modules. The company
> bean counters opened the purse strings to let me buy the O'Reilly book
> but are not as forth coming with rupees for installation support. I am
> just hoping we don't have to abandon the 3.6.0 search because of time
> constraints.
>   
That would be a shame, like the wording of one testimonial on the
BestPractical site :
"Doing helpdesk/support without RT is like watching TV without TiVo, I
can only stand it for a short while."
I share this feeling even though I am not a user of TiVo.
> I am impressed with the RT community on this board. I suspect
> they all have their installation nightmares. Some correspondence have
> given me some insight. Responders have admitted RT is not a turn key
> install and many of the secrets to a successful installation are locked
> away in the minds of techies and rarely shared.
Though rarely shared they are indeed valuable and should be treated like
a +5 sword you find after killing the last dungeon boss.
> My background is
> aviation. Planning and design are critical before a production
> implementation if you don't want aluminum rain:( I am finding this part
> difficult because everyone is focused on getting it working without a
> clear definition of what working means.
>
>   
Are you explaining you're not sure of how to use the system or not sure
when the system actually works ?
> Sean Conway
> Network System Specialist
>   
If you want I'm willing to help you out on a 100% base, personal mail
and direct communication. No charge I promise.
The only feedback I would like is someone on your side trying to
document it as completely as possible, and so we can return this
valuable information back to the community.

So my offer, I have the time, the knowledge and the will. You care to
document and share ?

You may reply on or off-list as you like.

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