[rt-users] New RT 3.4.5 install - rt-mailgate install
Lorell Hathcock
lorell at hathcock.org
Thu Jun 22 18:26:58 EDT 2006
Thanks for the help!
The line in /etc/aliases is:
support: "|/opt/rt3/bin/rt-mailgate --queue \"00-Incoming Email\"
--action correspond --url \"HYPERLINK
"http://support.emcsol.com/\\"http://support.emcsol.com/\""
I am using the following line to send the mail locally:
#mail -v support -S "Test" < body.txt
Excerpt from /var/log/maillog:
Jun 22 16:04:55 tickets sendmail[16886]: k5ML4s2t016885:
to="|/opt/rt3/bin/rt-mailgate --queue HYPERLINK
"file://\\\\"00-Incoming"\\"00-Incoming Email\\" --action correspond --url
HYPERLINK
"file://\\\\"http://support.emcsol.com/\\\\"\\"http://support.emcsol.com/\\"
", ctladdr=<HYPERLINK
"mailto:support at tickets.emcsol.com"support at tickets.emcsol.com> (8/0),
delay=00:00:01, xdelay=00:00:00, mailer=prog, pri=30577, dsn=5.0.0,
stat=Service unavailable
Jun 22 16:04:55 tickets sendmail[16886]: k5ML4s2t016885: k5ML4t2t016886:
DSN: Service unavailable
Jun 22 16:04:55 tickets sendmail[16886]: k5ML4t2t016886: to=<HYPERLINK
"mailto:root at tickets.emcsol.com"root at tickets.emcsol.com>, delay=00:00:00,
xdelay=00:00:00, mailer=local, pri=31601, dsn=2.0.0, stat=Sent
I see that sendmail has added additional slashes "\" in the log file. Maybe
I should take them out in /etc/aliases and change over to single quotes?
<time lapse>
I went ahead and did that. SO now here's what is in /etc/aliases:
support: '|/opt/rt3/bin/rt-mailgate --queue "00-Incoming Email"
--action correspond --url "HYPERLINK
"http://support.emcsol.com/"'"http://support.emcsol.com/"'
And here's what /var/log/maillog says:
Jun 22 16:35:15 tickets sendmail[16992]: k5MLZFD5016991:
to='|/opt/rt3/bin/rt-mailgate --queue "00-Incoming Email" --action
correspond --url "HYPERLINK
"http://support.emcsol.com/"'"http://support.emcsol.com/"',
ctladdr=<HYPERLINK
"mailto:support at tickets.emcsol.com"support at tickets.emcsol.com> (8/0),
delay=00:00:00, mailer=local, pri=120340, dsn=5.1.1, stat=User unknown
Jun 22 16:35:15 tickets sendmail[16992]: k5MLZFD5016991: k5MLZFD5016992:
DSN: User unknown
Jun 22 16:35:15 tickets sendmail[16992]: k5MLZFD5016992: to=<HYPERLINK
"mailto:root at tickets.emcsol.com"root at tickets.emcsol.com>, delay=00:00:00,
xdelay=00:00:00, mailer=local, pri=31595, dsn=2.0.0, stat=Sent
With double quotes, I get DSN: Service unavailable
With single quotes, I get DSN: User unknown
Here's what I have in the Configuration->Tools->System Configuration section
of RT:
<snip>
RT Variables
RT::AmbiguousDayInPast 1
RT::BasePath /opt/rt3
RT::BinPath /opt/rt3/bin
RT::CORE_CONFIG_FILE /opt/rt3/etc/RT_Config.pm
RT::CommentAddress support at emcsol.com
RT::CorrespondAddress support at emcsol.com
RT::DatabaseHost localhost
RT::DatabaseName rt3
RT::DatabasePassword Password not printed
RT::DatabaseRTHost localhost
RT::DatabaseType mysql
RT::DatabaseUser rt_user
RT::DateDayBeforeMonth 1
RT::DefaultSearchResultFormat '<B><A
HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A
HREF="/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
Status, QueueName, OwnerName, Priority, '__NEWLINE__', '',
'<small>__Requestors__</small>', '<small>__CreatedRelative__</small>',
'<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>',
'<small>__TimeLeft__</small>'
RT::EmailOutputEncoding utf-8
RT::EtcPath /opt/rt3/etc
RT::FriendlyFromLineFormat "%s via RT" <%s>
RT::FriendlyToLineFormat "%s of emcsol.com Ticket #%s":;
RT::LinkTransactionsRun1Scrip 1
RT::LocalEtcPath /opt/rt3/local/etc
RT::LocalLexiconPath /opt/rt3/local/po
RT::LocalPath /opt/rt3/local
RT::LogDir /opt/rt3/var/log
RT::LogToFileNamed rt.log
RT::LogToScreen error
RT::LogToSyslog debug
RT::LogoURL /NoAuth/images/bplogo.gif
RT::LoopsToRTOwner 1
RT::MailCommand sendmailpipe
RT::MasonComponentRoot /opt/rt3/share/html
RT::MasonDataDir /opt/rt3/var/mason_data
RT::MasonLocalComponentRoot /opt/rt3/local/html
RT::MasonSessionDir /opt/rt3/var/session_data
RT::MaxAttachmentSize 10000000
RT::MaxInlineBody 13456
RT::MessageBoxWidth 72
RT::MessageBoxWrap HARD
RT::MinimumPasswordLength 5
RT::MyRequestsLength 10
RT::MyTicketsLength 10
RT::Organization emcsol.com
RT::OwnerEmail catchall at emcsol.com
RT::ParseNewMessageForTicketCcs true
RT::RTAddressRegexp ^support\@emcsol.com$
RT::RecordOutgoingEmail 1
RT::RedistributeAutoGeneratedMessages 1
RT::SITE_CONFIG_FILE /opt/rt3/etc/RT_SiteConfig.pm
RT::SendmailArguments -oi -t
RT::SendmailBounceArguments -f "<>"
RT::SendmailPath /usr/sbin/sendmail
RT::Timezone US/Central
RT::UseFriendlyFromLine 1
RT::VERSION 3.4.5
RT::VarPath /opt/rt3/var
RT::WebBaseURL http://support.emcsol.com
RT::WebFlushDbCacheEveryRequest 1
RT::WebImagesURL /NoAuth/images/
RT::WebURL http://support.emcsol.com/
RT::rtname emcsol.com
Perl configuration
Summary of my perl5 (revision 5 version 8 subversion 5) configuration:
Platform:
osname=linux, osvers=2.6.9-22.0.1.elsmp,
archname=i386-linux-thread-multi
uname='linux build-i386 2.6.9-22.0.1.elsmp #1 smp thu oct 27 13:14:25
cdt 2005 i686 i686 i386 gnulinux '
config_args='-des -Doptimize=-O2 -g -pipe -m32 -march=i386
-mtune=pentium4 -Dversion=5.8.5 -Dmyhostname=localhost
-Dperladmin=root at localhost -Dcc=gcc -Dcf_by=Red Hat, Inc.
-Dinstallprefix=/usr -Dprefix=/usr -Darchname=i386-linux -Dvendorprefix=/usr
-Dsiteprefix=/usr -Duseshrplib -Dusethreads -Duseithreads -Duselargefiles
-Dd_dosuid -Dd_semctl_semun -Di_db -Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog
-Dman3ext=3pm -Duseperlio -Dinstallusrbinperl -Ubincompat5005 -Uversiononly
-Dpager=/usr/bin/less -isr -Dinc_version_list=5.8.4 5.8.3 5.8.2 5.8.1 5.8.0'
hint=recommended, useposix=true, d_sigaction=define
usethreads=define use5005threads=undef useithreads=define
usemultiplicity=define
useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
use64bitint=undef use64bitall=undef uselongdouble=undef
usemymalloc=n, bincompat5005=undef
Compiler:
cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING
-fno-strict-aliasing -pipe -I/usr/local/include -D_LARGEFILE_SOURCE
-D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm',
optimize='-O2 -g -pipe -m32 -march=i386 -mtune=pentium4',
cppflags='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING -fno-strict-aliasing
-pipe -I/usr/local/include -I/usr/include/gdbm'
ccversion='', gccversion='3.4.4 20050721 (Red Hat 3.4.4-2)',
gccosandvers=''
intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t',
lseeksize=8
alignbytes=4, prototype=define
Linker and Libraries:
ld='gcc', ldflags =' -L/usr/local/lib'
libpth=/usr/local/lib /lib /usr/lib
libs=-lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc
perllibs=-lnsl -ldl -lm -lcrypt -lutil -lpthread -lc
libc=/lib/libc-2.3.4.so, so=so, useshrplib=true, libperl=libperl.so
gnulibc_version='2.3.4'
Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E
-Wl,-rpath,/usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE'
cccdlflags='-fPIC', lddlflags='-shared -L/usr/local/lib'
Lorell Hathcock
_____
From: Niels Huylebroeck [mailto:niels at bubbles-it.be]
Sent: Thursday, June 22, 2006 9:35 AM
To: Lorell Hathcock
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] New RT 3.4.5 install - rt-mailgate install
Lorell Hathcock wrote:
That does not say how to set up the user in RT. I created a user called
mailman. This is probably where I'm going astray, but I do not see any
special settings that designate this user as the user which can receive
mail.
There should be no need for a separate user to inject mail using
rt-mailgate.
I added the following line to /etc/aliases:
support: "/opt/rt3/bin/rt-mailgate --queue '00-Incoming Email'
--action correspond --url HYPERLINK
"http://support.emcsol.com/"http://support.emcsol.com/"
If this is a true copy&paste line it has an error, try replacing with
support: "|/opt/rt3/bin/rt-mailgate --queue\"'00-Incoming Email\"
--action correspond --url \"HYPERLINK
"http://support.emcsol.com/"http://support.emcsol.com/\""
I'm not 100% sure about replacing the ' with " but this is how I use it and
it works.
and ran newaliases.
on a sidenote, please supply which MTA you're using.
When I add the --debug option to the command, I get this:
[root at tickets bin]# /opt/rt3/bin/rt-mailgate --queue '00-Incoming Email'
--action correspond --url HYPERLINK
"http://support.emcsol.com"http://support.emcsol.com --debug
test
Connecting to HYPERLINK
"http://support.emcsol.com/REST/1.0/NoAuth/mail-gateway"http://support.emcso
l.com/REST/1.0/NoAuth/mail-gateway at /opt/rt3/bin/rt-mailgate line 99, <>
line 1.
I have never tried the --debug option so don't know how it should respond.
It makes me think that the permissions on my designated user are not set up
correctly.
Depends a bit on what your MTA shows in it log files, does your mail bounce
or does it not appear in queue ?
Thoughts? Thanks!
Hope this helps you.
--
Vriendelijke groeten, ^ Bubbles IT
^ Oude Heerweg 175
Niels Huylebroeck ^ 9160 Lokeren, Belgie
Systeembeheerder, Programmeur ^ Tel: +32(0)9/355 13 31
HYPERLINK "mailto:niels at bubbles-it.be"niels at bubbles-it.be ^ Fax:
+32(0)9/355 13 41
.. Key : HYPERLINK
"http://www.bubbles-it.be/pgp/niels.asc"http://www.bubbles-it.be/pgp/niels.a
sc ..
.. Fingerprint : 3885 CC0B C7A4 78CC 47DE 47AF 896A 6C40 80FA AF0F ..
.. Keyserver : HYPERLINK "http://pgp.mit.edu"http://pgp.mit.edu
Key-ID : 0x80FAAF0F ..
A diplomat is a person who can tell you to go to hell in such a way
that you actually look forward to the trip.
- Caskie Stinnett, "Out of the Red"
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