[rt-users] RE: RT email bounce

[Odhiambo Washington]

* On 26/06/06 17:58 -0700, Bill Chever wrote:
| Serge,
| *****
| [Mon Jun 26 21:02:55 2006] [crit]: RT thinks this message may be a
| bounce (/opt/rt3/lib/RT/Interface/Email.pm:708)
| [Mon Jun 26 21:03:04 2006] [crit]: RT Recieved mail
| (<200606262102.k5QL2fN6008686 at ticketserver>) from itself.
| (/opt/rt3/lib/RT/Interface/Email.pm:704)
| *****
| I got this when I first started testing.  RT is setup as
| "support at mydomain.com" and I was testing with a user who I created with
| "support at mydomain.com" as the email address.  For every ticket I created the
| autoreply message would create this message.  Duh.  I realized it because I
| also got this same text in an email to root on my server before I saw the
| log file.

in your RT_Siteconfig.pm, you have:

Set($CorrespondAddress , 'support at mydomain.com');

The address, support at mydomain.com, should not be assigned to anyone 
else, or any other system!

For testing purposes, just use wchever at terracottatech.com... there is no 
harm in doing that.

What I normally do is to install and configure RT as much as I want, 
then create a dump of the database (mysqldump --opt rt3 > rt3.sql).
I then do as much testing as I want. Once satisfied that things are
working like, I then drop the db and restore from the dump.


        cheers
       - wash 
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