[rt-users] Graph for RTx-Statistics-1.0.8 not showing

[Drew Barnes]

I ran across this a while back.  GD::Graph would install even without 
the gd libraries installed.  I had to install libgd and libgd-devel, 
along with libpng-devel (I think).  That was a while ago.

Jason Fenner wrote:
> I would double check that GD::Graph is installed and operational.
>
> Serge Bianda wrote:
>> My RT 3.4.5 was installed correctly and I also have GD and all the perl
>> modules installed (GD::Graph, Apache::GD::options, ...), but I don't
>> seem to see the graph when I go to  "Resolve Time Graph" under
>> "RTx-Statistics". All I can see if an icon of a picture that did not
>> load. If I right click on it and select "view image" from my browser, I
>> get this message:
>>
>> System error
>> error:      Can't locate object method "new" via package
>> "GD::Graph::points" at
>> /opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart line 9.
>> context:     
>> ...     
>> 5:      <%INIT>
>> 6:      use GD::Graph::points;
>> 7:     
>> 8:      my @data;
>> 9:      my $graph = GD::Graph::points->new(400,300);
>> 10:      $graph->set(export_format => "png",
>> 11:      marker_size => $ARGS{marker_size},
>> 12:      x_label => 'Average time to resolve (Days)',
>> 13:      y_label => 'Number of tickets resolved' );
>> ...     
>> code stack:
>> /opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart:9
>> /opt/rt3/share/html/autohandler:215
>> Raw error
>>
>> And when I look at the raw error link, I get this output:
>> Can't locate object method "new" via package "GD::Graph::points" at
>> /opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart line 9.
>>
>>
>> Trace begun at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Exceptions.pm
>> line 129
>> HTML::Mason::Exceptions::rethrow_exception('Can\'t locate object method
>> "new" via package "GD::Graph::points" at
>> /opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart line
>> 9.^J') called at
>> /opt/rt3/share/html/RTx/Statistics/TimeToResolve/Elements/Chart line 9
>> HTML::Mason::Commands::__ANON__('marker_size', 1, 'x_labels',
>> '0,,2,,,17,,longer', 'data1', '18,2,1,1,1,2,1,2', 'marker_size', 1,
>> 'x_labels', '0,,2,,,17,,longer', 'data1', '18,2,1,1,1,2,1,2') called at
>> /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 135
>> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa8
>> bec48)', 'marker_size', 1, 'x_labels', '0,,2,,,17,,longer', 'data1',
>> '18,2,1,1,1,2,1,2', 'marker_size', 1, 'x_labels', '0,,2,,,17,,longer',
>> 'data1', '18,2,1,1,1,2,1,2') called at
>> /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1251
>> eval {...} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line
>> 1245
>> HTML::Mason::Request::comp(undef, undef, 'marker_size', 1, 'x_labels',
>> '0,,2,,,17,,longer', 'data1', '18,2,1,1,1,2,1,2', 'marker_size', 1,
>> 'x_labels', '0,,2,,,17,,longer', 'data1', '18,2,1,1,1,2,1,2') called at
>> /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 914
>> HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HAS
>> H(0xa5ab0c4)', 'marker_size', 1, 'x_labels', '0,,2,,,17,,longer',
>> 'data1', '18,2,1,1,1,2,1,2') called at /opt/rt3/share/html/autohandler
>> line 215
>> HTML::Mason::Commands::__ANON__('marker_size', 1, 'x_labels',
>> '0,,2,,,17,,longer', 'data1', '18,2,1,1,1,2,1,2') called at
>> /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 135
>> HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa8
>> 06f34)', 'marker_size', 1, 'x_labels', '0,,2,,,17,,longer', 'data1',
>> '18,2,1,1,1,2,1,2') called at
>> /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1246
>> eval {...} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line
>> 1245
>> HTML::Mason::Request::comp(undef, undef, undef, 'marker_size', 1,
>> 'x_labels', '0,,2,,,17,,longer', 'data1', '18,2,1,1,1,2,1,2') called at
>> /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 459
>> eval {...} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line
>> 459
>> eval {...} at /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line
>> 411
>> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xa
>> 5ab0c4)') called at
>> /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 168
>> HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheH
>> andler=HASH(0xa5ab0c4)') called at
>> /usr/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 826
>> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=H
>> ASH(0x9da9c20)', 'Apache2::RequestRec=SCALAR(0xa86e6d0)') called at
>> /opt/rt3/bin/webmux.pl line 137
>> eval {...} at /opt/rt3/bin/webmux.pl line 137
>> RT::Mason::handler('Apache2::RequestRec=SCALAR(0xa86e6d0)') called at -e
>> line 0
>> eval {...} at -e line 0
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>
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati