[rt-users] Setting Status to Open via Template

Ben Blakely BBlakely at blink.ca
Wed Jun 28 12:04:16 EDT 2006


Hello All,

 

I have an update owner change template, but would like to put a line in
there to set the status of the ticket to open. Can someone let me know
how this can be done.

 

Thanks


Bene

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