[rt-users] Setting Status to Open via Template

[Ben Blakely]

I already have a process for owner change, so I might as well just put
it into that template. Its much easier for my deployment.


-----Original Message-----
From: Roy El-Hames [mailto:rfh at pipex.net] 
Sent: Wednesday, June 28, 2006 12:25 PM
To: Ben Blakely
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Setting Status to Open via Template

I am curious as to why you want to do this via Template and not via the 
easier method using scrip action ??
Roy

Ben Blakely wrote:
> Hello All,
>
>  
>
> I have an update owner change template, but would like to put a line
in
> there to set the status of the ticket to open. Can someone let me know
> how this can be done.
>
>  
>
> Thanks
>
>
> Bene
>
>
>   
>
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