[rt-users] onChangeToQueueXNotifyRequestors

[Luke Vanderfluit]

Hi.

Myers, Adam wrote:

>Maybe 
>  $self->TransactionObj->NewValue eq "3"
>Should be:
>  $self->TransactionObj->NewValue == 3
>  
>
Thanks for your reply.
No. I've tried that.
I now have the script working though by using another template, namely the
'Global template: Queue Change' template.

I still get the 'unexpected end of header' error in the apache log though.

I'd like to know why this doesn't work with the Transaction template or 
the Blank template?

Kind regards.



>-----Original Message-----
>From: rt-users-bounces at lists.bestpractical.com
>[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Luke
>Vanderfluit
>Sent: Wednesday, March 01, 2006 3:42 PM
>To: rt-users
>Subject: [rt-users] onChangeToQueueXNotifyRequestors
>
>Hi.
>
>I'm struggling to get a scrip to work.
>
>I want to notify the requestor when a ticket is changed from any queue
>to queueA
>
>I have the following:
>
>
>Description:  onChangeToQueueXNotifyRequestors
>Condition:    User Defined
>Action:       Notify Requestors
>Template:     Global template: Transaction
>Stage:        TransactionCreate
>
>Custom condition:
>if (
>      $self->TransactionObj->Type eq "Set"
> && $self->TransactionObj->Field eq "Queue"
> && $self->TransactionObj->NewValue eq "3"  # 3 is the number  for
>queueA
> ) {
>  return 1;
>  } else {
>  return 0;
>  }
>
>Custom action prep code:
>Custom action cleanup code:
>
>What should I change?
>var/adm/messages shows:  'RT: error:    unexpected end of header\n\n 
>(/usr/local/rt3/lib/RT/Template_Overlay.pm:369)'
>
>Thanks.
>Kind regards.
>
>--
>Luke
>
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>  
>


-- 
Luke