[rt-users] RT-Ticket: i.recommend.you.use.your.fqdn

[Drew Barnes]

Sounds like you didn't restart apache and clear your mason cache.
# service httpd stop
# rm -rf rt_dir/var/mason_data/*
# service httpd start

Natxo Asenjo wrote:
> Hi,
>
> Just got RT 3.4 working (debian sarge repository). All went well, got 
> it working.
>
> I am just testing the email and if I send an email to rt at mydomain.tld 
> <mailto:rt at mydomain.tld> then I get this:
>
> From: The default queue via RT <rt at mydomain.tld <mailto:rt at mydomain.tld>>
> Reply-To: rt at mydomain.tld <mailto:rt at mydomain.tld>
> Subject: [i.recommend.you.use.your.fqdn #3] AutoReply: test
> To: root at mydomain.tld <mailto:root at mydomain.tld>
> X-RT-Loop-Prevention: 
> i.recommend.you.use.your.fqdn                                                                           
> RT-Ticket: i.recommend.you.use.your.fqdn #3
> Managed-by: RT 3.4.1 (http://www.bestpractical.com/rt/)
> RT-Originator: root at mydomain.tld <mailto:root at mydomain.tld>
> X-RT-Original-Encoding: utf-8
> X-Virus-Scanned: by amavisd-new-20030616-p10 (Debian) at mydomain.tld
> X-Spam-Status: No, hits=-2.4 tagged_above=-999.0 required=6.3
>         tests=ALL_TRUSTED
> X-Spam-Level:
>
>
> Greetings,
>
> This message has been automatically generated in response to the
> creation of a trouble ticket regarding:
>         "test",
> a summary of which appears below.
>
> There is no need to reply to this message right now.  Your ticket has been
> assigned an ID of [i.recommend.you.use.your.fqdn #3].
>
> Please include the string:
>
> [i.recommend.you.use.your.fqdn #3]
>
>
> In RT_SiteConfig.pm
>
> # THE BASICS:
>
> Set($rtname, 'host.domain.tld');
> Set($Organization, 'my.domain');
>
> grepping for "i.recommend.you.use.your.fqdn" I find nothing in this 
> system.
>
> If I search in google I see diff files which confirm that I had to 
> edit that file, but it is not working.
>
> Any ideas?
> -- 
> Groeten,
> J.Asenjo
> ------------------------------------------------------------------------
>
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati