[rt-users] MySQL Server has Gone a way; No ticket created but e-mail is sent

[Nick Metrowsky]

Hi Todd,

Thank you for writing. Having the maximum packet size set to 16MB is
useful for when one has to restore the database, in the event that needs
to be done. 

I was meaning to increase it on the production system and completely
forgot to do so. 

I am curious, could a bad e-mail address to a watcher cause this type of
behavior? I discovered that one of watchers for the queue having this
problem was incorrect. Ah, the mysteries of Mason.

Take care!

Nick

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Nick Metrowsky
Consulting System Administrator
303-684-4785 Office
303-684-4100 Fax
nmetrowsky at digitalglobe.com
DigitalGlobe (r), An Imaging and Information Company
http://www.digitalglobe.com
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-----Original Message-----
From: Todd Chapman [mailto:todd at chaka.net] 
Sent: Friday, March 03, 2006 3:26 PM
To: Nick Metrowsky
Cc: Schultz, Eric; Chaim Rieger; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] MySQL Server has Gone a way; No ticket created
but e-mail is sent

On Fri, Mar 03, 2006 at 03:22:53PM -0700, Nick Metrowsky wrote:
> Hi Eric,
> 
> Thank you for writing. This seems to be logical that this variable
needs
> to be increased. I just did so. However, I have seen this error occur
> when a simple text message was created via the web interface, e. g.
> "This is a test".
> 
> Now, it could be possible that a large packet could be being sent when
> the web is involved.
> 
> Take care!
> 
> Nick
> 

I doubt it. With no attachments the data should be easily
less thatn 1 meg.

I would lower that variable back to the previous setting
and see what happens wehn you send a larger attachment.

-Todd