[rt-users] update external table when creating ticket using web

[Ruslan Zakirov]

On 3/5/06, Roman Steven <romansteve at gmail.com> wrote:
> HI,
>
>  RT 3.4.5
>
>  I would like to update an external table when a ticket is created using the
> web ui.
>  I would like to update a row in the external table with the ticket id which
> was just created.
>  Should I modify lib\RT\Ticket.pm or somewhere else.  Would it be possible
> to create a scrip to do this?
You can do that with custom scrip and condition OnCreate.

>  Also, if anyone has mapped the order of what code gets called when creating
> a ticket, and are willing to share it, maybe this can help me.
>
>  Thanks,
>  Roman Steven
>
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--
Best regards, Ruslan.