[rt-users] Allowing everyone to create a ticket.

[Todd Chapman]

There is already a Global role called everyone. Creating
a group called Everyone won't do anything for you.

On Mon, Mar 06, 2006 at 11:47:29AM +0000, Neil Marjoram wrote:
> I have just extended the reach of my RT install to everyone who wishes 
> to send me a problem, however users that are not registered to RT 
> generate the message :
> 
> RT could not load a valid user, and RT's configuration does not allow
> for the creation of a new user for this email user at somewhere.com
> 
> You might need to grant 'Everyone' the right 'CreateTicket' for the
> queue general.
> 
> 
> Following the advise from the email, I first had to create the group 
> Everyone (there was no queue listed) and then I added in CreateTicket, 
> to both the Systems Groups and User Defined Groups sections in the Group 
> rights - Yes the group now appears twice.
> 
> This however does not allow anyone to create a new ticket, can anyone 
> suggest what I may be missing?
> 
> I have also added these rights to the Everyone group globally to see if 
> that made a difference.
> 
> OS RHEL 4
> RT Version 3.4.5
> 
> Many thanks,
> 
> Neil.
> 
> -- 
> Neil Marjoram
> Systems Manager
> Adastral Park Campus
> University College London
> Ross Building
> Adastral Park
> Martlesham Heath
> Ipswich - Suffolk
> IP5 3RE
> 
> 
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