[rt-users] Some scrips not working

[Ken Crocker]

Stewart,

    Have you given the "seeOutgoingMail" priviledge to the groups using 
this particular queue? Creating a scrip is fine, but if the person that 
is supposed to get it doesn't have the right to see mail, they aren't.

Kenn

Stewart Tranter wrote:

> Hi,
>
> I have the following scrips to send notification when correspondence 
> or a comment happens:
>
> OnCorrespondNotifyRequestorsandCCs
>     Condition:  On Correspond
>     Action:  Notify Requestors and CCs
>     Template:  Globale template - Correspondence
>
> OnCorrespondNotifyOwner
>     Condition:  On Correspond
>     Action:  Notify owner
>     Template:  Globale template - Correspondence
>
> OnCommentNotifyOwner
>     Condition:  On Comment
>     Action:  Notify owner
>     Global template:  Admin comment
>
> OnCommentNotifyAnyCCs
>     Condition:  On Comment
>     Action:  Notify CCs
>     Global template:  Admin comment
>
> The only one that seems to work is the OnCorrespondNotifyOwner.  If I 
> add an e-mail address to CC when commenting or corresponding, an 
> outgoing e-mail is never recorded to that address, just to the requestor.
>
> Is there something I am doing wrong?
>
> Thanks in advance,
>
> Stewart
> PS:  Running RT 3.5.5
> ------------------------------------------------
> Stewart Tranter
> Computing Services
> Loughborough University
>
> E:  s.g.tranter at lboro.ac.uk
> W:  http://www.lboro.ac.uk/computing/
> T:  +44 (0) 1509 223719
> F:  +44 (0) 1509 223989
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