[rt-users] Using WebRT 3.5.7 - cannot find server - failure on creating ticket with New Ticket In form
Alex Strachan
astrachan at inter-systems.com.au
Mon Mar 13 20:53:23 EST 2006
Using an upgraded installation version 3.5.7. Occurs for all user accounts.
Error:
The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be
experiencing technical difficulties, or you may need to adjust your browser
settings.
On refresh displays - RT Error - Queue could not be loaded
http.conf for fastcgi module:
LoadModule fastcgi_module modules/mod_fastcgi.so
FastCgiIpcDir /tmp
FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout 240
-init-start-delay 30 -processes 8
[root at canopus logs]# tail ssl_error_log ssl_request_log ssl_access_log
==> ssl_error_log <==
(/opt/rt3/share/html/autohandler:209), referer: https://canopus:20443/
[Tue Mar 14 11:40:42 2006] [error] [client 192.168.201.116] FastCGI: server
"/opt/rt3/bin/mason_handler.fcgi" stderr: [Tue Mar 14 01:40:42 2006]
[error]: WebRT: Queue could not be loaded. ()
(/opt/rt3/share/html/Elements/Error:76)
==> ssl_request_log <==
[14/Mar/2006:11:46:17 +1000] 192.168.201.116 SSLv3 RC4-MD5 "GET
/NoAuth/css/3.5-default/approvals.css HTTP/1.1" 974
[14/Mar/2006:11:46:17 +1000] 192.168.201.116 SSLv3 RC4-MD5 "GET
/NoAuth/css/3.5-default/forms.css HTTP/1.1" 1520
[14/Mar/2006:11:46:17 +1000] 192.168.201.116 SSLv3 RC4-MD5 "GET
/NoAuth/css/3.5-default/ticket.css HTTP/1.1" 155
[14/Mar/2006:11:46:17 +1000] 192.168.201.116 SSLv3 RC4-MD5 "GET
/NoAuth/css/3.5-default/transactions.css HTTP/1.1" 2484
[14/Mar/2006:11:46:17 +1000] 192.168.201.116 SSLv3 RC4-MD5 "GET
/NoAuth/css/3.5-default/nav.css HTTP/1.1" 2172
[14/Mar/2006:11:46:17 +1000] 192.168.201.116 SSLv3 RC4-MD5 "GET
/NoAuth/css/3.5-default/header.css HTTP/1.1" 2097
[14/Mar/2006:11:46:17 +1000] 192.168.201.116 SSLv3 RC4-MD5 "GET
/NoAuth/css/3.5-default/footer.css HTTP/1.1" 909
[14/Mar/2006:11:46:16 +1000] 192.168.201.116 SSLv3 RC4-MD5 "GET
/NoAuth/css/print.css HTTP/1.1" 444
[14/Mar/2006:11:46:17 +1000] 192.168.201.116 SSLv3 RC4-MD5 "GET
/NoAuth/js/titlebox-state.js HTTP/1.1" 928
[14/Mar/2006:11:46:27 +1000] 192.168.201.116 SSLv3 RC4-MD5 "POST
/Ticket/Create.html HTTP/1.1" -
==> ssl_access_log <==
192.168.201.116 - - [14/Mar/2006:11:46:17 +1000] "GET
/NoAuth/css/3.5-default/approvals.css HTTP/1.1" 200 974
192.168.201.116 - - [14/Mar/2006:11:46:17 +1000] "GET
/NoAuth/css/3.5-default/forms.css HTTP/1.1" 200 1520
192.168.201.116 - - [14/Mar/2006:11:46:17 +1000] "GET
/NoAuth/css/3.5-default/ticket.css HTTP/1.1" 200 155
192.168.201.116 - - [14/Mar/2006:11:46:17 +1000] "GET
/NoAuth/css/3.5-default/transactions.css HTTP/1.1" 200 2484
192.168.201.116 - - [14/Mar/2006:11:46:17 +1000] "GET
/NoAuth/css/3.5-default/nav.css HTTP/1.1" 200 2172
192.168.201.116 - - [14/Mar/2006:11:46:17 +1000] "GET
/NoAuth/css/3.5-default/header.css HTTP/1.1" 200 2097
192.168.201.116 - - [14/Mar/2006:11:46:17 +1000] "GET
/NoAuth/css/3.5-default/footer.css HTTP/1.1" 200 909
192.168.201.116 - - [14/Mar/2006:11:46:16 +1000] "GET /NoAuth/css/print.css
HTTP/1.1" 200 444
192.168.201.116 - - [14/Mar/2006:11:46:17 +1000] "GET
/NoAuth/js/titlebox-state.js HTTP/1.1" 200 928
192.168.201.116 - - [14/Mar/2006:11:46:27 +1000] "POST /Ticket/Create.html
HTTP/1.1" 302 -
OS:
Linux canopus 2.6.9-5.EL #1 Wed Jan 5 19:22:18 EST 2005 i686 i686 i386
GNU/Linux
System Configuration:
Loaded perl modules
Perl v5.8.5 under linux Apache::Session v1.80;
Apache::Session::Generate::MD5 v2.1; Apache::Session::Lock::MySQL v1.00;
Apache::Session::MySQL v1.01; Apache::Session::Serialize::Storable v1.00;
Apache::Session::Store::DBI v1.02; Apache::Session::Store::MySQL v1.04;
AutoLoader v5.60; base v2.06; Benchmark v1.06; bytes v1.01;
Cache::Simple::TimedExpiry v0.23; Carp v1.03; CGI v3.05; CGI::Cookie
v1.24; CGI::Fast v1.05; CGI::Util v1.5; Class::Container v0.12;
Class::Data::Inheritable v0.04; Class::ReturnValue v0.53; Clone v0.18;
constant v1.04; Cwd v2.19; Data::Dumper v2.121; DBD::mysql v2.9004; DBI
v1.40; DBIx::SearchBuilder v1.38; DBIx::SearchBuilder::Union v0;
DBIx::SearchBuilder::Unique v0.01; Devel::StackTrace v1.12;
Devel::StackTraceFrame v0.6; Digest::base v1.00; Digest::MD5 v2.33;
DynaLoader v1.05; Encode v2.01; Encode::Alias v2.00; Encode::Config
v2.00; Encode::Encoding v2.00; Errno v1.09; Exception::Class v1.23;
Exception::Class::Base v1.2; Exporter v5.58; Exporter::Heavy v5.58; FCGI
v0.67; Fcntl v1.05; File::Basename v2.73; File::Glob v1.03; File::Path
v1.06; File::Spec v3.16; File::Spec::Unix v1.5; File::Temp v0.16;
FileHandle v2.01; HTML::Entities v1.27; HTML::Mason v1.32;
HTML::Mason::CGIHandler v1.00; HTML::Mason::Exception v1.1;
HTML::Mason::Exception::Abort v1.1; HTML::Mason::Exception::Compilation
v1.1; HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1;
HTML::Mason::Exception::Compiler v1.1; HTML::Mason::Exception::Decline
v1.1; HTML::Mason::Exception::Params v1.1; HTML::Mason::Exception::Syntax
v1.1; HTML::Mason::Exception::System v1.1;
HTML::Mason::Exception::TopLevelNotFound v1.1;
HTML::Mason::Exception::VirtualMethod v1.1; HTML::Mason::Exceptions v1.43;
HTML::Parser v3.35; HTML::Scrubber v0.08; I18N::LangTags v0.33;
I18N::LangTags::Detect v1.03; integer v1.00; IO v1.21; IO::File v1.10;
IO::Handle v1.24; IO::InnerFile v2.110; IO::Lines v2.110; IO::Scalar
v2.110; IO::ScalarArray v2.110; IO::Seekable v1.09; IO::Wrap v2.110;
IO::WrapTie v2.110; IPC::Open2 v1.01; IPC::Open3 v1.0106; lib v0.5565;
List::Util v1.18; Locale::Maketext v1.09; Locale::Maketext::Fuzzy v0.02;
Locale::Maketext::Lexicon v0.53; Locale::Maketext::Lexicon::Gettext v0.14;
Log::Dispatch v2.11; Log::Dispatch::Base v1.09; Log::Dispatch::File v1.22;
Log::Dispatch::Output v1.26; Log::Dispatch::Screen v1.17; Mail::Address
v1.73; Mail::Field v1.73; Mail::Field::AddrList v1.73; Mail::Header
v1.73; Mail::Internet v1.73; MIME::Base64 v3.01; MIME::Body v5.419;
MIME::Decoder v5.419; MIME::Entity v5.419; MIME::Field::ContDisp v5.419;
MIME::Field::ConTraEnc v5.419; MIME::Field::ContType v5.419;
MIME::Field::ParamVal v5.419; MIME::Head v5.419; MIME::Parser v5.419;
MIME::QuotedPrint v3.01; MIME::Tools v5.419; MIME::Words v5.419;
Module::Versions::Report v1.02; overload v1.01; Params::Validate v0.80;
POSIX v1.08; re v0.04; Regexp::Common v2.120; Regexp::Common::delimited
v2.104; RT v3.5.7; RT::Interface::Email v1.02; Scalar::Util v1.18;
SelectSaver v1.00; Storable v2.13; strict v1.03; Symbol v1.05;
Text::Autoformat v1.13; Text::Quoted v1.8; Text::Reform v1.11; Text::Tabs
v98.112801; Text::Template v1.44; Text::WikiFormat v0.77; Text::Wrapper
v1.000; Time::HiRes v1.55; Time::JulianDay v2003.1125; Time::Local v1.1;
Time::ParseDate v2003.1126; Time::Timezone v2003.0211; URI v1.30;
URI::Escape v3.22; utf8 v1.04; vars v1.01; warnings v1.03;
warnings::register v1.00; XSLoader v0.02;
RT Variables
RT::AmbiguousDayInPast 1
RT::BasePath /opt/rt3
RT::BinPath /opt/rt3/bin
RT::CORE_CONFIG_FILE /opt/rt3/etc/RT_Config.pm
RT::CanonicalizeEmailAddressMatch canopus.inter-systems.com.au$
RT::CanonicalizeEmailAddressReplace inter-systems.com.au
RT::CommentAddress supporttest at inter-systems.com.au
RT::CorrespondAddress supporttest at inter-systems.com.au
RT::DatabaseHost localhost
RT::DatabaseName rt3
RT::DatabasePassword Password not printed
RT::DatabaseRTHost localhost
RT::DatabaseType mysql
RT::DatabaseUser rtadm
RT::DateDayBeforeMonth 1
RT::DefaultSearchResultFormat '<B><A
HREF="/Ticket/Display.html?id=__id__">__id__</a></B>/TITLE:#', '<B><A
HREF="/Ticket/Display.html?id=__id__">__Subject__</a></B>/TITLE:Subject',
Status, QueueName, OwnerName, Priority, '__NEWLINE__', '',
'<small>__Requestors__</small>', '<small>__CreatedRelative__</small>',
'<small>__ToldRelative__</small>', '<small>__LastUpdatedRelative__</small>',
'<small>__TimeLeft__</small>'
RT::DefaultSummaryRows 10
RT::EmailOutputEncoding utf-8
RT::EtcPath /opt/rt3/etc
RT::FriendlyFromLineFormat "%s via RT" <%s>
RT::FriendlyToLineFormat "%s of InterSystems Support Ticket #%s":;
RT::LinkTransactionsRun1Scrip 1
RT::LocalEtcPath /opt/rt3/local/etc
RT::LocalLexiconPath /opt/rt3/local/po
RT::LocalPath /opt/rt3/local
RT::LogDir /opt/rt3/var/log
RT::LogToFile debug
RT::LogToFileNamed rt.log
RT::LogToScreen error
RT::LogoURL /NoAuth/images/its3.jpg
RT::LoopsToRTOwner 1
RT::MailCommand sendmail
RT::MasonComponentRoot /opt/rt3/share/html
RT::MasonDataDir /opt/rt3/var/mason_data
RT::MasonLocalComponentRoot /opt/rt3/local/html
RT::MasonSessionDir /opt/rt3/var/session_data
RT::MaxAttachmentSize 10000000
RT::MaxInlineBody 13456
RT::MessageBoxWidth 72
RT::MessageBoxWrap HARD
RT::MinimumPasswordLength 5
RT::MyTicketslength 20
RT::Organization InterSystems
RT::OwnerEmail astrachan at inter-systems.com.au
RT::RTAddressRegexp ^rt\@example.com$
RT::RecordOutgoingEmail 1
RT::RedistributeAutoGeneratedMessages privileged
RT::SITE_CONFIG_FILE /opt/rt3/etc/RT_SiteConfig.pm
RT::SendmailArguments -f supporttest at inter-systems.com.au -oi
RT::SendmailBounceArguments -f "<>"
RT::SendmailPath /usr/sbin/sendmail
RT::Timezone Australia/Queensland
RT::UseFriendlyFromLine 1
RT::VERSION 3.5.7
RT::VarPath /opt/rt3/var
RT::WebBaseURL https://canopus
RT::WebDefaultStylesheet 3.5-default
RT::WebFlushDbCacheEveryRequest 1
RT::WebImagesURL /NoAuth/images/
RT::WebPort 80
RT::WebURL https://canopus/
RT::rtname InterSystems Support
Perl configuration
Summary of my perl5 (revision 5 version 8 subversion 5) configuration:
Platform:
osname=linux, osvers=2.6.9-22.18.bz155725.elsmp,
archname=i386-linux-thread-multi
uname='linux hs20-bc1-4.build.redhat.com 2.6.9-22.18.bz155725.elsmp #1
smp thu nov 17 15:34:08 est 2005 i686 i686 i386 gnulinux '
config_args='-des -Doptimize=-O2 -g -pipe -m32 -march=i386
-mtune=pentium4 -Dversion=5.8.5 -Dmyhostname=localhost
-Dperladmin=root at localhost -Dcc=gcc -Dcf_by=Red Hat, Inc.
-Dinstallprefix=/usr -Dprefix=/usr -Darchname=i386-linux -Dvendorprefix=/usr
-Dsiteprefix=/usr -Duseshrplib -Dusethreads -Duseithreads -Duselargefiles
-Dd_dosuid -Dd_semctl_semun -Di_db -Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog
-Dman3ext=3pm -Duseperlio -Dinstallusrbinperl -Ubincompat5005 -Uversiononly
-Dpager=/usr/bin/less -isr -Dinc_version_list=5.8.4 5.8.3 5.8.2 5.8.1 5.8.0'
hint=recommended, useposix=true, d_sigaction=define
usethreads=define use5005threads=undef useithreads=define
usemultiplicity=define
useperlio=define d_sfio=undef uselargefiles=define usesocks=undef
use64bitint=undef use64bitall=undef uselongdouble=undef
usemymalloc=n, bincompat5005=undef
Compiler:
cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING
-fno-strict-aliasing -pipe -I/usr/local/include -D_LARGEFILE_SOURCE
-D_FILE_OFFSET_BITS=64 -I/usr/include/gdbm',
optimize='-O2 -g -pipe -m32 -march=i386 -mtune=pentium4',
cppflags='-D_REENTRANT -D_GNU_SOURCE -DDEBUGGING -fno-strict-aliasing
-pipe -I/usr/local/include -I/usr/include/gdbm'
ccversion='', gccversion='3.4.5 20051201 (Red Hat 3.4.5-1)',
gccosandvers=''
intsize=4, longsize=4, ptrsize=4, doublesize=8, byteorder=1234
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=12
ivtype='long', ivsize=4, nvtype='double', nvsize=8, Off_t='off_t',
lseeksize=8
alignbytes=4, prototype=define
Linker and Libraries:
ld='gcc', ldflags =' -L/usr/local/lib'
libpth=/usr/local/lib /lib /usr/lib
libs=-lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc
perllibs=-lnsl -ldl -lm -lcrypt -lutil -lpthread -lc
libc=/lib/libc-2.3.4.so, so=so, useshrplib=true, libperl=libperl.so
gnulibc_version='2.3.4'
Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef, ccdlflags='-Wl,-E
-Wl,-rpath,/usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE'
cccdlflags='-fPIC', lddlflags='-shared -L/usr/local/lib'
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