[rt-users] Re: New user of RT: a few questions

[Espen Wiborg]

Ugo Bellavance <ugob at camo-route.com> writes:
> Not really... I also wanted to know if it was a good idea to have
> one queue for every client (I don't mind creating the aliases), so
> that they each have a specific e-mail address
> (client-support at domain.com) instead of a generic one
> (support at domain.com).

We do both (sort of).  Each customer has one queue (or in some cases
several queues), but we have a generic support@ address, using
procmail to dispatch to the correct queue based on the sender's
domain.

-- 
Espen Wiborg <espenhw at ovitas.no>
99 little bugs in the code, 99 bugs in the code,
fix one bug, compile it again, 101 little bugs in the code.