[rt-users] Re: New user of RT: a few questions

[Ugo Bellavance]

Duncan Shannon wrote:
>> Not really... I also wanted to know if it was a good idea to have one
>> queue for every client (I don't mind creating the aliases), so that
> they
>> each have a specific e-mail address (client-support at domain.com)
> instead
>> of a generic one (support at domain.com).
> 
> 
> In our setup... "big" customers get their own queue's... and everyone
> else is lumped into one queue.

Ok, I'd like one customer specifically to have its own queue to have a 
different subject in the auto-replies, because I'm an outsourcer for one 
of my client.  Basically, I work for client A.  Client B is Client A's 
Client.  Client A pays me to work for Client B.  So I'd like to have 
"Client A in all the auto-replies, when Client A or Client B creates a 
new request in RT."

Is it possible?

> 
> When we break out customers to have their own queue, they get a Helpdesk
> and a Projects. 
> 
> Breaking them out is helpful in terms of granting permissions to clients
> to see their tix etc.
> 
> duncan
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
> 
> 
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
> 
> 
> We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
>