[rt-users] Does "RT Essentials" cover extentions to RT?

[Jesse Vincent]

On Fri, Mar 17, 2006 at 11:44:24AM -0700, Joshua Colson wrote:
> I'm looking into a contract that requires (among many other things)
> ticket tracking and I would like to know how reasonable it is to
> integrate large sets of functionality to RT without breaking the
> maintenance cycle.

We do certainly go into extension mechanisms in the book.
http://rtbook.bestpractical.com should have a pointer to the index.
> 
> Thank you for your time.
> -- 
> Joshua Colson <jcolson at realm.ination.cc>
> 
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