[rt-users] Changing the Instance Name

[Michael Ionescu]

Thanks, Ruslan!

Michael


Ruslan Zakirov wrote:
> On 3/20/06, Michael Ionescu <mhi at porsche.de> wrote:
>   
>> Hello all,
>>
>> is it possible to change the RT instance name (the "your.domain" part in
>> the top left hand corner "RT for your.domain")?
>>
>> Can it be done at all or would you have to do a reinstall?
>>
>> What do you have to watch
>> - if it's a virgin RT (no tickets created yet)?
>>     
> just change rtname config option.
>
>   
>> - if there are only closed tickets?
>> - if there are open tickets?
>>     
> if there is tickets in the db then you want to change Links table.
>
> also you need email filter that rewrite subjects or hack EmailParser a
> little to understand old value for some time, because people would be
> getting errors if they send messages with old  rtname in the subject.
>
>   
>> If this is mentioned on the wiki, the list or the docs: Sorry, but I
>> haven't found it. Please point me in the right direction.
>>
>> Thanks,
>> Michael
>
> --
> Best regards, Ruslan.
>