[rt-users] Re: New user of RT: a few questions

[Ugo Bellavance]

Espen Wiborg wrote:
> Ugo Bellavance <ugob at camo-route.com> writes:
>> I have only one queue for now, and I added my user to the AdminCC for
>> this queue.  I created a ticket via e-mail and my user didn't get an
>> e-mail.
> 
> This is RT's default behavior: it will not notify the actor of
> activities on the ticket (i.e., if you create the ticket yourself, you
> will not get AdminCC notifications).  This behavior can be altered by
> changing the NotifyActor setting (in RT_SiteConfig.pm).
> 

It was an e-mail routing problem... my fault.  Running on a DHCP natted 
addresss isn't ideal.  I solved the problem by setting my user to a 
local address (@localhost). Thanks!