[rt-users] Re: New user of RT: a few questions

[Ugo Bellavance]

Ruslan Zakirov <mailto:ruslan.zakirov at gmail.com> wrote:
> On 3/16/06, Ugo Bellavance <ugob at camo-route.com> wrote:
>> Duncan Shannon wrote:
>>>> Not really... I also wanted to know if it was a good idea to have
>>>> one queue for every client (I don't mind creating the aliases), so
>>>> that they each have a specific e-mail address
>>>> (client-support at domain.com) instead of a generic one
>>>> (support at domain.com). 
>>> 
>>> 
>>> In our setup... "big" customers get their own queue's... and
>>> everyone else is lumped into one queue.
>> 
>> Ok, I'd like one customer specifically to have its own queue to have
>> a different subject in the auto-replies, because I'm an outsourcer
>> for one of my client.  Basically, I work for client A.  Client B is
>> Client A's Client.  Client A pays me to work for Client B.  So I'd
>> like to have "Client A in all the auto-replies, when Client A or
>> Client B creates a new request in RT." 
>> 
>> Is it possible?
> Yep. AutoReply message can be dinamic, but you should programm your
> logic into AutoReply template. Look for example on the wiki and in
> the archives. 
> 

Will do...

Thanks,

Ugo

> 
>> 
>>> 
>>> When we break out customers to have their own queue, they get a
>>> Helpdesk and a Projects. 
>>> 
>>> Breaking them out is helpful in terms of granting permissions to
>>> clients to see their tix etc. 
>>> 
>>> duncan