[rt-users] Converter issue on convert from RT2 to RT3, expanded

Dave Sobel dave at evolvetech.com
Wed Mar 22 08:29:00 EST 2006


{First off, I apologize for the dupe -- the first message got  
attached to another thread, and I never even saw it on the list}

I'm working with the converter tool to migrate my database from RT2  
to RT3.  We're finally getting off our old RT2 system, and trying to  
get things rolling on RT3.

The two machines are actually two different systems.  I assume this  
shouldn't be a problem, as I just run the RT2-to-dumpfile on the old  
machine, and the dumpfile-to-RT3 on the new one.

Using the instructions in the README, I have the rt2-to-dumpfile  
piece setup.  It starts to run, but I get this:

Can't write to '!!RT_LOG_PATH!!/rt.log.4925.0': No such file or  
directory at /usr/share/perl5/Log/Dispatch/File.pm line 69.

Questions:

1. The fact that the data lives on two different machines shouldn't  
be a problem, right?  Just want to confirm this assumption, and  
verify it's not the cause of my current (or future) woes.

2. What's causing the error I'm seeing, and how do I diagnose?   
Nothing I do seems to reveal what is going on here.    Where should I  
be looking for diagnostic data?  Any ideas what's causing this?

Thanks!

Dave



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