[rt-users] ticket email reply question

[Bill Gurley]

I have a new RT system, and I am new to RT.  It's working great, but I'm 
still learning.  ;-)  I have a newbie question about email replies to 
tickets.

I just set up sendmail aliases for correspondence and comments for all 
of my queues.  In testing this, I discovered that in order to 
successfully reply to a ticket, I have to make sure that the From 
address in my message matches my identity in the RT instance. 
Otherwise, the message bounces, saying that a valid user could not be found.

Is there a way to have RT accept the email anyway, since there is a 
valid queue name and ticket number?  Most of us have multiple email 
address forms, and there is no way I am going to be able to get all of 
my users to use the correct From address.

Thanks,


-Bill-

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  Bill Gurley, Technical Director
  Department of Chemistry
  Univ. of Tennessee, Knoxville