[rt-users] Converter issue on convert from RT2 to RT3, expanded

[Dave Sobel]

That was the actual error.  Discovered that the problem was that the  
script was pointing to the wrong location.

What is the maximum size people have used with the exporter?  We have  
some 80000 tickets (spam has been a problem), and we're seeing a  
very, very slow conversion.

Dave

On Mar 22, 2006, at 9:43 AM, Ruslan Zakirov wrote:

> On 3/22/06, Dave Sobel <dave at evolvetech.com> wrote:
>> {First off, I apologize for the dupe -- the first message got
>> attached to another thread, and I never even saw it on the list}
>>
>> I'm working with the converter tool to migrate my database from RT2
>> to RT3.  We're finally getting off our old RT2 system, and trying to
>> get things rolling on RT3.
>>
>> The two machines are actually two different systems.  I assume this
>> shouldn't be a problem, as I just run the RT2-to-dumpfile on the old
>> machine, and the dumpfile-to-RT3 on the new one.
>>
>> Using the instructions in the README, I have the rt2-to-dumpfile
>> piece setup.  It starts to run, but I get this:
>>
>> Can't write to '!!RT_LOG_PATH!!/rt.log.4925.0': No such file or
>> directory at /usr/share/perl5/Log/Dispatch/File.pm line 69.
>>
>> Questions:
>>
>> 1. The fact that the data lives on two different machines shouldn't
>> be a problem, right?  Just want to confirm this assumption, and
>> verify it's not the cause of my current (or future) woes.
> AFAIK it's not a problem. dump on old machine and import on new.
>
>>
>> 2. What's causing the error I'm seeing, and how do I diagnose?
>> Nothing I do seems to reveal what is going on here.    Where should I
>> be looking for diagnostic data?  Any ideas what's causing this?
> Is that copy of error? or you substituted that "!!RT_LOG_PATH!!"? I
> think script or RT tries to create log file and write somethings, but
> couldn't do that because of permissions or may be base dir doesn't
> exists. I don't know how logging is implemented in RT-2.0
>
>>
>> Thanks!
>>
>> Dave
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
>> Commercial support: sales at bestpractical.com
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
>>
>>
>> We're hiring! Come hack Perl for Best Practical: http:// 
>> bestpractical.com/about/jobs.html
>>
>
>
> --
> Best regards, Ruslan.